Customer Service Representative

Do you have customer service experience, and experience in building long-term customer relationships with special customers who require a different approach? Do you have a commercial view of things and are you only satisfied when you have found a good solution? Then the position of Customer Service Representative in the Customer Services department at DHL Freight in Eindhoven is for you!

At our CS / Key Account Desk department at DHL Freight in Eindhoven, you are the most important point of contact for our customers. You will work in a team with colleagues where you will be jointly or individually responsible for a number of accounts in the field of business to business. In this position, your excellent communication, commercial and administrative skills are claimed.

As a Customer Service Representative you relieve our customers of the transport of their goods from A-Z. You build a long-term relationship of trust and you are responsible for optimal customer satisfaction.

• You proactively identify problems, detect needs and offer solutions.
• You know how to ask for help well and, if necessary, you liaise with other departments.
• You provide customer-specific reports and performance reports. In addition, you must also be able to present them.

Matters that you are involved in on a daily basis are, for example, handling tickets, requesting and monitoring the status and location of shipments with the associated loss, claims and damages. To ensure that all this runs smoothly, you will be in contact with colleagues from sales, import/export, invoicing and the warehouse, but also with your foreign DHL colleagues. To get something done, you regularly have to switch quickly between customer and colleagues;
But that is a challenge for you!

For this position we are looking for a customer-oriented go-getter! You have MBO+/HBO working and thinking level and preferably about 3 years of experience in a customer-oriented support function, preferably in a logistics environment. Of course you have an affinity with commerce and transport!

Furthermore:

• You are an enthusiastic person who likes variety on a day to day basis.
• Strong in a team but also individually.
• You can set priorities well.
• You are confident and have very good communication skills, in English and/or Dutch.
• You are accurate in processing data and you have good knowledge of automated systems (SAP, Excel).
• It goes without saying that you are customer-oriented and think in terms of possibilities;
  There is a solution for everything!

Don't forget – you are DHL Freight's business card – you make the difference for us!

Not just any job. Actually, we prefer to use the word career. At DHL Freight, you grow and develop your own career. We offer you a workplace where you can realize your ambitions and where you are given the space to grow. How will that work out for you? Show it off!

Because we value you, we offer you:

• A full-time position; of course, this includes a good salary that falls into scale 8 (EUR 3075 - EUR 4613) of the DHL CAO. This salary is of course appropriate to your knowledge and experience.
• 25 vacation days and the possibility to buy more with a max of 39 days.
• Possibility to work from home for 1 to 2 days in consultation.
• Collective labor agreement à la carte: a personal budget that you can spend as you choose. You can convert this into vacation days or have the amount paid monthly on top of your salary.
• A sustainable and vitality employability budget, which can be spent freely for the benefit of your personal development.
• Good pension provisions.
• Collective health insurance.
• Extra Benefits, such as discounts on fun outings and/or products of your choice.
• Room for…