Technical Support Specialist & Quality Engineer Europe

The Technical Support & Quality Engineer Europe serves as the primary technical interface between customers, sales, suppliers and internal teams within AFA Europe. This role ensures strong alignment between sales opportunities, customer requirements, product performance, quality compliance and operational capabilities.

Acting as both a technical advisor and quality lead, the position supports the European sales organization with application expertise, drives resolution of technical and quality issues, and oversees product changes throughout the lifecycle. The role also ensures compliance with regulatory standards while delivering practical, commercially viable, and high‑quality solutions

Key Responsibilities
Technical Product & Sales Support

Advice as the technical expert supporting the European sales team and customers on product applications, specifications, and performance.

Provide product training and technical guidance to customers and internal stakeholders.

Manage and resolve customer complaints in line with AFA standards, product specifications, and operational capabilities.

Translate customer needs and business requirements into clear technical specifications, proposals, and implementation plans.

Coordinate product changes and new configuration requests, including specification updates, industrialisation, testing and release processes.

Act as the technical authority within the sales organization, balancing customer expectations with compliance, risk, and practical solutions.

Quality Assurance, Sustainability & Compliance

Lead quality related activities including audits, certifications, product inspections, improvement actions, new product and new supplier validations.

Ensure compliance with EU regulations and AFA standards (e.g. GPSR & PPWR) within the home and personal care packaging industry.

Conduct root cause analyses (8D), risk assessments, and coordinate corrective and preventive actions.

Collaborate with global Quality, Operations, and R&I teams to align product specifications with European requirements, supplier and customer agreements.

Support sustainability initiatives and ensure integration into product development and quality processes.

Project Coordination

Lead European cross functional projects involving Sales, Quality, R&I, Supply Chain, Finance, and external partners.

Define project scope, timelines, deliverables, and resource requirements.

Monitor execution, progress, manage risks, and ensure timely and successful project delivery.

Apply consistent project management methodologies and reporting standards.

Stakeholder Management

Act as the key interface between customers, sales teams, suppliers, regulatory bodies, auditors and AFA operations Europe organization.

Communicate technical topics, project updates, and risks clearly to stakeholders and management.

Drive alignment across technical, quality, sustainability, operational, and commercial objectives.

Required Qualifications & Experience

Bachelor’s degree in Technical Engineering, Quality Management or Plastics Engineering (Injection Molding/Assembly).

3–5 years of experience in technical product support, quality assurance, or project management within a commercial environment.

Preferably experience in the plastics industry and injection molding.

Demonstrated experience working in international, cross‑functional teams.

Strong proficiency in English (written and verbal).

Willingness to travel for customer and supplier visits.

Six Sigma (Green/Black Belt) or project management certification is an advantage.

Location:

Preferably within commuting distance of Eindhoven (no relocation).

Strong technical understanding of products and applications.

Customer focused problem solving and analytical thinking.

Ability to translate complex technical questions into business solutions.

Project planning and execution capabilities.

Stakeholder management and communication skills.

Why Join AFA?

Join an international, innovative organization with a focus on quality, collaboration, and short communication lines.

Work from an inspiring location in Eindhoven’s creative and tech‑driven Strijp‑T district.

Grow through the AFA Academy with training and development opportunities.

Competitive salary and attractive secondary benefits.

One‑year contract with the intention of permanent employment.

Employer contribution to your pension for long‑term financial security.

Flexible working hours and hybrid options (where applicable).

30 vacation days per year (full‑time) plus 8% holiday allowance.

Enjoy fresh fruit, healthy snacks, and social activities including team outings.

We prefer to handle recruitment ourselves to find the best possible match, so acquisition by recruitment agencies regarding this vacancy is not necessary.

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