Costumer Services SISE Engineer

Job Description
For the (sub) systems and components for which you are assigned to work for by being part of cross functional NPI teams:

Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).

Define and document the required spare parts.

Prepare and execute tests for validation of Service functionality, serviceability and reliability.

Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.

Support the Helpdesk in solving field issues related to Service deliverables.

Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.

Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.

Continuously improve the information and Service workflow, based on field Service feedback.

Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.

Qualifications
HBO-education in technical competence, e.g.:
Mechanics, Electronics, Bio Medics

At least 3-5 year working experience

Good communication skills in both English and Dutch (verbal and written)

Has experience in or strong affinity with:

Customer Service or Service Organizations (internal and/or external)

Cross-functional collaboration (with various disciplines)

Project Management skills or Project participation

Working with or in a R&D environment

Working in a state-of-art, high-tech environment

Technical Documentation and tools

(End) Customer needs and/or contacts (internal/external)

Medical Device Industry and its regulation(s)

Lean Methodologies and Continuous Improvement

And also:

Is a team player

Has a flexible attitude

Knows how to deal with stress

Is able to convince peers and stakeholders (based on data driven facts and figures)

Has a strong drive to achieve challenging, but realistic targets

Is used to deliver on commitment

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