More jobs:
Process Engineer Customer Service
Job in
5600, Eindhoven, North Brabant, Netherlands
Listed on 2026-08-25
Listing for:
Prodrive Technologies
Full Time
position Listed on 2026-08-25
Job specializations:
-
Engineering
Process Engineer, Quality Engineering
Job Description & How to Apply Below
About
The Role
We are looking for a talented and experienced Process Engineer who is passionate about continuous improvement of our Customer Service processes. In this key role, you will be the driving force behind robust, high‑quality workflows that support our mission to deliver world‑class service and drive Customer Satisfaction.
Key Responsibilities:
Develop, implement and improve Customer Service processes, tools and reporting capabilities
Investigate process‑related issues, implement corrective actions, and propose a structural solution
Proactively collaborate with other functions to assess implications of Customer Service process improvements
Drive continuous improvement initiatives
Evaluate and introduce new technologies or automation solutions
Work closely with the CS delivery teams to meet operational goals
Create and maintain process documentation
Ensure compliance with industry standards and safety regulations
What We Offer
A performance‑based salary that grows with your results
33 vacation days (including public holidays) plus 13 additional ADV days per year to support a healthy work–life balance
Pension plan and travel allowance for on‑site working days
Focus on personal development with a tailored growth plan
Broad career advancement opportunities across various technical roles and projects
A young, entrepreneurial, and innovative company culture
Flexible working hours in a 24/7 environment, with free lunch or dinner on‑site
iPhone, laptop, and other necessary tools to help you perform your work optimally
Free sports facilities on campus to help you stay healthy and fit.
What You Bring
Master’s degree in a technical field
At least 3 years of experience in a similar role
Familiarity with Lean, Six Sigma or other continuous improvement methodologies
Analytical and problem‑solving skills: no band aids – investigate end‑to‑end process plus landscape and solve the problem with a structural solution
Stakeholder management: ability to influence and communicate with other functions and external customers
Understanding of quality standards (ISO, IPC, IATF) and regulatory requirements
Project Management fundamentals: operationalize (process) improvements end‑to‑end using project management principles and communication
Ability to create and maintain process documentation (PFMEA, Control Plans)
Proficient in English (written and spoken)
About Prodrive Technologies
We are committed to developing technologies that make an impact. Through our innovative solutions, we contribute to a future in which people can thrive, resources are used optimally, and connectivity brings the world closer together. Our portfolio includes more than 500 unique products across disciplines such as analog and digital electronics, RF technology, mechatronics, and high‑end computing.
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