FAE Manager

Due to continued growth, Innodisk Europe B.V. is looking for an experienced Field Application Engineer Manager to lead and strengthen our European FAE team.
Are you a computer science or electrical engineer with at least 5 years of experience and a passion for the electronic market with a strong technical background? Do you enjoy combining hands-on technology with leadership, customer interaction, and problem-solving in an international environment? Then this might be the right next step for you.

As FAE Manager, you will act as both a technical leader and people manager, supporting customers across Europe while guiding and developing the European FAE team. You will be closely involved in technical troubleshooting, product validation, and customer discussions, while also ensuring a high level of service quality and team performance.
This position is office-based in Eindhoven. We believe that close collaboration, teamwork, and direct interaction are key to success, and you will work from our office alongside sales, operations, and management colleagues.
Occasional travel within Europe is part of the role.

• You will lead the European FAE team and define FAE priorities, support technical strategy in Europe, and act as the main technical leadership interface toward HQ.
• Ensure consistent technical standards, documentation, and best practices across the European FAE team.
• Perform product testing and simulations to ensure product quality and functionality.
• Provide on-site technical support, including customer visits when necessary.
• Conduct in-house product testing to address technical issues encountered in the field.
• Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship.