Site Support Engineer

About the role

As a Site Support Engineer
, you will make an impact by ensuring smooth, high‑quality IT support operations for our clients. You will be a valued member of the Infrastructure Services team and work collaboratively with transition leads, field engineers, service managers, and customer stakeholders.

• Support EUC Field Service transition activities and contribute to ongoing service improvement.
• Participate in knowledge gathering and documentation during customer onboarding or incumbent handover phases.
• Analyze service requirements including SLA performance, asset availability, call volumes, and site criticality.
• Handle customer‑initiated tickets and service requests across EUC and Field Services.
• Troubleshoot Windows 11 and macOS devices, system access issues, and user‑level incident scenarios.
• Prepare, configure, and deploy devices for onsite and remote employees, including logistics coordination.
• Work with Active Directory, Azure AD, and O365 environments.
• Use Service Now; knowledge of print management and Nexthink is a plus.

This is an onsite position requiring presence at the client location in Eindhoven
. Cognizant supports wellbeing and work‑life balance across all working models.

• Strong understanding of EUC infrastructure: desktops, laptops, printers, handhelds, mobile devices.
• Solid working knowledge of Microsoft Windows, macOS, and Office productivity tools.
• Familiarity with ITIL processes:
  Incident, Problem, Configuration, IMAC, Break‑Fix, and Service Requests.
• Proven experience troubleshooting end‑user hardware, software, and access issues.
• Practical experience with AD, Azure AD, and O365 tools.
• Effective communication skills in English;
  European language skills are a plus.

• Experience with Service Now, print management environments, or Nexthink.
• Prior work in enterprise Field Services or EUC operations.
• Strong documentation and knowledge‑transfer skills.
• Customer‑focused, proactive attitude with strong ownership in issue resolution.

• Competitive salary based on experience.
• Access to Udemy and Cognizant Academy learning platforms.
• NS Business Card for commuting.
• 25 paid holidays per year.
• Laptop and smartphone.
• Pension scheme.
• Technology‑driven organization with strong engineering culture.
• Open, “can‑do” team spirit within an international environment.
• Cognizant covers the gross base premium for health insurance through CZ
  .

For questions or more information, reach out to:

Nikoletta Katona
N