Technical Support Engineer

Department:
Operations

Job Title:

Technical Support Engineer
Hours per week: 40

Location:

Eindhoven
Contract type: 1-year contract

As a Technical Support Engineer, you will be responsible for remotely resolving technical issues related to connectivity, hardware, and VPN solutions. You will work directly with customers and internal teams to analyze, resolve, and where possible structurally improve technical challenges.

• Handling and resolving support requests via phone, email, and ticketing systems
• Supporting customers with SIM card, connectivity, and VPN-related issues
• Guiding customers in the use of Remote Access VPNs and connecting equipment
• Configuring routers, gateways, and modems according to internal guidelines
• Supporting the setup of 4G/5G solutions
• Checking and testing hardware configurations
• Analyzing logs and network behavior
• Identifying causes of outages and incidents
• Independently resolving technical issues or escalating them in a timely manner
• Working together with Network Operations, Sys Ops, and Group Support on more complex issues
• Coordinating with Customer Success and Sales where needed
• Working with internal and external portals, including the Cisco Jasper Portal
• Correctly documenting incidents and solutions in the ticketing system
• Documenting solutions and procedures
• Contributing to knowledge articles and internal documentation
• Identifying structural issues and helping improve processes and solutions

• MBO+/Bachelor working and thinking level, preferably in IT or network engineering
• Experience in a technical support environment is a plus
• Basic knowledge of networking (IP, DNS, DHCP, VPN, NAT, routing) is a plus
• Experience with routers and 4G/5G equipment (e.g. Teltonika, Cisco, Advantech) is a plus
• Strong analytical skills and a structured approach to problem solving
• Customer-oriented with strong communication skills in both Dutch and English
• Curious and eager to learn, with the drive to further develop technical knowledge

You enjoy investigating technical problems and do not stop until you understand what is going on. You can easily switch between technical work and communication and stay calm under pressure. You think in solutions and take ownership of your work.

• Working in a fast-growing international organization
• Plenty of room for development within networking and IoT technology
• Competitive salary based on experience
• Working in a technically strong and committed team
• Informal working environment with short communication lines

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us.