ServiceNow Architect

Service Now Architect (ITSM)

Eindhoven, Netherlands (Hybrid/Onsite)

Start Date:

ASAP

Contract:

6 Months

We are seeking an experienced Service Now Architect to join a leading enterprise environment in Eindhoven, Netherlands. This is an excellent opportunity for a highly skilled Service Now professional to lead platform architecture, drive enterprise-scale ITSM solutions, and provide technical leadership across development and integration initiatives.

The successful candidate will be responsible for designing scalable, upgrade-safe Service Now solutions, defining platform governance standards, and ensuring optimal performance across the Service Now ecosystem.

• Design and implement enterprise-grade Service Now ITSM solutions aligned with ITIL best practices.
• Define the long-term Service Now platform roadmap and instance strategy.
• Architect scalable and maintainable solutions using JavaScript, Glide APIs, Script Includes, Business Rules, and other platform capabilities.
• Lead the design and implementation of enterprise integrations using REST, SOAP, JDBC, and Integration Hub.
• Oversee large-scale data migration and synchronization initiatives utilizing Import Sets, Transform Maps, and staging tables.
• Design advanced Service Catalog items, Record Producers, and portal experiences.
• Diagnose and resolve platform performance issues, including slow queries, transaction bottlenecks, and script inefficiencies.
• Establish and enforce development standards, coding best practices, and platform governance processes.
• Conduct architecture reviews and mentor development teams.
• Partner with business and technical stakeholders to translate complex requirements into scalable solutions.
• Provide strategic guidance on Service Now capabilities, limitations, and best practices.

• 8–10+ years of experience working with Service Now.
• Strong experience designing and implementing Service Now ITSM solutions.
• Advanced JavaScript development expertise within the Service Now platform.
• Deep knowledge of Glide APIs, Script Includes, Business Rules, Script Actions, and Scheduled Jobs.
• Extensive experience with REST, SOAP, JDBC, and Integration Hub integrations.
• Proven experience with Import Sets, Transform Maps, and enterprise data migration strategies.
• Strong understanding of Service Now Service Catalog and portal development.
• Experience troubleshooting and optimizing platform performance.
• Expertise in Service Now architecture, governance, and development best practices.
• Excellent stakeholder management and communication skills.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist – ITSM (CIS-ITSM)
• ITIL Foundation Certification or higher

We are looking for a Service Now Architect who combines strong technical expertise with strategic thinking and leadership capabilities. The ideal candidate will have a proven track record of delivering enterprise-scale Service Now solutions while maintaining platform stability, performance, and governance.

If you are passionate about architecting innovative Service Now solutions and driving digital transformation initiatives, we would love to hear from you.