Interim Project Manager Microsoft Dynamics 365 Sales & Operations

Project description

This project aims to address long-standing business process and technical debt in the Netherlands by moving away from end-of-life SAP and Navision towards a Microsoft Dynamics platform and thereby streamline, simplify and deduplicate operational processes and tools. The project will be executed by stepwise introducing D365 modules for sales and operations in the first phase, followed by replacement of the finance backend.

The project started in Q2 2026 and will continue into 2027.

The emphasis is on identifying and prioritizing the most critical business pain points and technical inefficiencies, with the goal of delivering tangible improvements in the short term, while maintaining flexibility for future changes. The D365 platform will be setup adhering to standard, avoiding customization, and striving for reusability across other countries in the organisation.

A dedicated Core Team is established with internal resources: business process owners, business owners, an E2E and integration architect, a business analyst and a Navision application specialist. Configuration and development are done by the Microsoft partners. The program is sponsored by the Headquarter, ensuring strategic alignment with wider business goals.

We are looking for an experienced interim IT Project Manager with strong business process understanding and proven experience within Sales and Operations domains. The Projectmanager will lead business-critical initiatives where process optimization, digital transformation, and IT delivery are closely connected. The role requires a person who can bridge business and technology teams, understand end-to-end process flows, and drive projects from initiation through implementation while ensuring business value realization.

• Lead and manage projects impacting sales and operational processes across the organization.
• Drive process improvement initiatives within Lead-to-Order, Quote-to-Cash, Order-to-Cash, and operational workflows.
• Analyze business requirements and translate them into actionable project plans and technical deliverables.
• Coordinate stakeholders across Sales, Operations, IT, Supply Chain, Finance, and external partners.
• Manage scope, timelines, dependencies, risks, and project budgets.
• Drive stakeholder alignment and ensure business objectives are reflected in technical solutions.
• Support implementation of new tools, systems, and process changes.
• Provide regular progress reporting to management and steering committees.
• Work closely with architects and development leads on solution design and delivery.
• Oversee release planning, deployment readiness, and technical dependencies.

• 5–10+ years of experience leading IT projects and business transformation initiatives.
• Strong understanding of sales and operational processes.
• Hands‑on experience with process flows such as Lead-to-Order, Quote-to-Cash, Order-to-Cash, and service or operational processes.
• Experience working with business stakeholders and translating business needs into IT solutions.
• Strong project management skills across Agile, Waterfall, or hybrid methodologies.
• Strong communication, stakeholder management, and facilitation skills.
• Strong IT delivery ownership across complex system landscapes, integrations, and enterprise platforms.
• Dutch speaking combined with English proficiency.

• Business-oriented with strong process understanding.
• Structured and delivery-focused.
• Strong relationship builder across business and IT teams.
• Results-oriented and pragmatic.
• Able to drive initiatives independently.

• Experience with Microsoft Dynamics 365 ERP and CRM.
• Experience with digital transformation and process optimization programs.
• Experience with in manufacturing, services, supply chain, or sales-driven organizations.
• Proven experience within international stakeholder environment.
• PMP, PRINCE2 or equivalent certification.
• Agile certification.