Aftersales and Service Representative

Are you interested inimproving our Customers’ Experience as Aftersales and Service Representative?

Then you might just be the person we are looking for.

You are a real technical problem-solver; supportive, hands-on and customer-oriented. You are full of energy and have a desire to work in a dynamic environment in a young team. Where your voice will be heard and you can help shape the team as well.

Your skills:

• Affinity with smart lighting (IoT) controls and software

• Engineering/electrical education background(MTS or HTS)

• Technical expertise in electrical equipment or electronics

• At least 3 years aftersales and/or technical experience in an international setting

• Strong team worker, with good communication, and the ability to interact with a variety of different parties (customers, sales team, product management, HQ, etc.), and can independently visit projects and troubleshoot

• Fluent in English (spoken and written)

This gives you an edge:

• Familiar with lighting in B2B sector

• Knowledge of Salesforce

• Knowledge of SAP systems

• Can speak Dutch and/or Chinese

We are a Global lighting brand active in over 70 countries. By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company. Are you unst

OPPLEble like us? Then you are the person we are looking for!

You are offered a fulltime job in a passionate, fast growing company. This position is based at our European headquarter office in Eindhoven, The Netherlands. You will start in a team where we help each other out and are passionate to strive for the same goal.

Yes, I want this job!

For more information about this job vacancy, please reply by email:

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We dare. We care. We have fun. We are OPPLE.

Your responsibilities:

• Manage and improve total issues claims process in Europe

• First point of contact for Customer Claims for software and hardware issues

• Assessment and investigation of technical claims, including customer onsite visits, where deemed necessary.

• Work closely with sales team and involved parties to solve customer problems in a fast and cost-efficient way.

• Work closely with Quality and (Customer) Service teams in Headquarter to improve product quality, manage product and software system risks, and prevent product and software/system issues.

• Operational management of rework actions and maintenance of spare parts

• Operational management of warehouse stock holds while mitigating quality issues

• Cooperation with product management on technical issues and new product development

• Document and report technical complaints and After-sales statistics for all product categories

• Monitoring of failure rates for products in the market and taking responsive reactions

• Providing of regular transparent budget overviews to management

To apply, please submit the following:

• English CV/resume

• English Cover letter

Applications are reviewed regularly. Promising candidates will be invited to discuss potential opportunities.

Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to!