AUSS - Service Coordinator II

Overview

Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years.

• Oversees and trains Service Coordinator I & Administrative Assistant
• Sales – Sets up estimate appointments for new and current customers
• Manage direct relationships with Property Managers, Vendors, Home Owners, and Customers
• Consults with clients to identify services and benefits, completes paperwork, and connects them to calendars
• Collects, ensures accuracy, and expands information from database so the correct parts needed for the services requested are provided
• Maintains documentation on clients and properties as well as creating periodic reports and follow ups for management
• Organizes work order notes and backs for billing after each service call
• Answers incoming phone calls, places return calls, handles emails & correspondence
• Schedules appointments with clients
• Researches and orders material for return service calls
• Maintains, oversees, and organizes Technicians’ calendars with 8 hours of work 5 days a week for 12+ Techs
• Updating reports and database with new customer information, as well as device replacements for warranty details
• Revising data entry and maintenance of annual inspection reports & letters to be mailed
• Revising trouble reports and following up on letters to be mailed
• Tracking and contacting accounts that show ongoing troubles with their system or systems that are not communicating to then call to schedule service
• Schedules hotels for Techs when service requires more than a day of service
• Generates estimates from Techs’ work order notes
• Schedules out-of-town service calls as well as extended stay and itineraries
• Meeting daily, weekly, and monthly deadlines and sales quotas

• Minimum requirement: high school diploma or GED. Associate’s or Bachelor’s degree in business or related field is preferred
• 2‑3 years’ experience required
• High proficiency with the Microsoft Office Suite is mandatory
• Excellent communication skills, ability to deal with difficult customers and active listening and interpersonal skills
• Ability to work and make solid decisions with little to no supervision
• Team player with a positive attitude
• Bilingual is a plus

EEO/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.