Entertainment Ambassador

Casino, 5485 Casino Way, El Cajon, California, United States of America

Posted Thursday, January 8, 2026 at 11:00 AM

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsor ships.

Job Duties and Responsibilities:

(

Note:

Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.
• Maintain a thorough understanding of show schedule
  , production details, and ticketing prices.
• Maintain a Box Office cash bank
  .
• Follow proper cash handling procedures and reconcile daily transactions.
• Maintain a clean and safe Box Office environment at all times.
• Assist with night of show ticket issuance and redemptions.
• Assist with venue logistics before and after events.
• Assist with ushering venue guests to assigned seats.
• Assist with incoming and outgoing guest calls.
• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.
• Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits.
• Ascertain and resolve guest concerns
  , requests, and/or complaints in a timely, courteous and informed manner.
• Collect complete and accurate data from guests while processing transactions.
• Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.
• Distribute promotional merchandise as directed.
• Other duties as assigned
  .

Job Specifications:

Education and Experience:

• 1 year of guest service experience
• Hospitality experience
• Ticket sales and/or box office experience
• High School Diploma, High School Certificate of Completion, or G.E.D.

Skills and Knowledge:

• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Knowledge of Windows operating system
• Basic computer and data entry skills.
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to sit, stand, and walk for up to eight hours at a time
• Ability to lift up to 20 lbs.
• Ability to accept constructive criticism
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Knowledge of casino games
• Ability to perform simple mathematical calculations

Direct:
None

Indirect:
None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!