Teller ,II,III; El Cajon

Join to apply for the Teller I,II,III (El Cajon) role at Cal Coast Credit Union

This range is provided by Cal Coast Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $25.95/hr

California Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships within the educational and business communities and take a very active role in community activities. We offer beautiful surroundings and foster a positive work/life balance. Cal Coast is in tune to what’s important to our valued employees.

The workplace Wellness Program provides opportunities for health, wellness and fun, as does the Employee Activity Program. We boast of our employee‑friendly culture and our positive environment which supports recognition and rewards. Come be a part of our family!

If you share the same interests and passions and possess the right credentials, then read on to find out more:

JOB OBJECTIVE (brief statement of the core job responsibilities to be accomplished):

This position is accountable for providing exceptional service with a focus on processing transactions, member requests and referring financial products and services. Adheres to the credit union’s policies, procedures and quality service standards.

SUPERVISORY RESPONSIBILITIES (reporting structure)

• This position reports directly to the Branch Supervisor or Assistant Branch Manager. No employees report directly to this position.

NATURE & SCOPE (daily, weekly, monthly, and yearly tasks, duties and responsibilities)

• Processes member transactions. Performs account file maintenance and handles member issues.
• Identifies cross‑selling opportunities, referring members to Personal Financial Representatives.
• Meets/exceeds established monthly/annual sales and service goals.
• Maintains a thorough knowledge of all products and services, policies and procedures.
• Follows quality service standards to ensure exceptional quality service is provided.
• Ensures compliance with daily cash drawer balancing and limits.
• Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union.
• May serve as back‑up to Personal Financial Assistant.
• Assists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned.
• Shared Branches – Knowledgeable on all FSCC policies and procedures that are unique to a Service Center environment. This includes transaction processing and limitations, hold requirements, service standards and restrictions, and boundaries for promoting products and service to guest‑members.
• Performs other relevant duties as required.

EDUCATION, SKILLS, & ABILITIES (qualifications and experience required for this position)

The Eight Superpowers

• Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
• Demonstrates empathy, self‑reflection, and adjustment of own behaviors, showing effective emotional intelligence.
• Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
• Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
• Models intrinsic motivation; is self‑driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
• Applies creative problem‑solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team and member goals, by navigating through barriers.
• Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas and priorities. Respects and values the differences of others,…