Supervisor, Operations

Position: Supervisor, Operations 1
Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:
* Program Consulting
* Finance Consulting and Billing Services
* Applied Technology
* Outsourcing and Operations
* Strategy* Project and Grants Management
* Assessments and Feasibility Studies Monday, January 5, 20263:18 PM
** Duties and Responsibilities
*** Plans, organizes, and directs the activities of assigned staff and distribute work flow accordingly.
* Coordinates project activities with the project team, management and the client.
* Provides federal policy, procedure, and regulation consultation.
* Participates in weekly status updates and monthly status reports with clients and project team.
* Ensures that assigned staff reach and maintain productivity and quality assurance goals.
* Conducts staff performance evaluations.
* Provide outstanding customer service to guests, addressing inquiries and resolving issues promptly.
* Train, mentor, and schedule front desk team members.
* Ensure compliance with company policies and procedures
* Monitor guest satisfaction and implement improvements as needed.
* Collaborate with other departments to ensure smooth operations.
* Coordinates and completes special projects as assigned.
** Required Skills
*** Excellent communication, interpersonal and client-facing skills.
* Ability to work independently and on a team.
* Ability to organize and plan work efficiently within set time limits.
* Ability to understand and interpret federal and state laws and regulations.
* Ability to analyze and manage significant amounts data and produce written reports.
* Ability to effectively communicate project status, issues and information to the client.
* Ability to manage a team and effectively coordinate project tasks across multiple counties.
* Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.
** Qualifications
* ** Associates degree or higher, preferably Social Work, Public Policy, or other closely related fields.
* 3+ years of relevant work experience in the fields of employment services, workforce development, human services, or public policy. Direct supervisory or management experience preferred.
** Working Conditions
*** Ability to travel between all four offices.
* Fulltime In Office Setting
** The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
**** Compensation:
** Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $53,500 - $96,400

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
** EEO Statement:
** Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender…