Product Support Representative - Parts

Overview

Product Support Representative - Parts at Inland Kenworth U.S.

The Product Support Representative (Outside Parts Salesperson – Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. This outside sales position calls on customers, introduces products and promotions, and provides superior customer service to all accounts in your territory.

This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.

• High school diploma or general education degree (GED)
• Qualification as a truck Parts Journeyperson preferred
• Three years related experience and/or training; or equivalent combination of education and experience
• Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required
• Excellent sales skills, preferably in a related field
• Proficient in Microsoft Word and Excel
• Strong organizational skills
• Must have valid Driver’s License
• Strong business ethics with a professional approach at all times

• Develop and achieve maximum sales volumes consistent with sales projections for assigned accounts
• Provide value added services with consistent customer visits
• Conduct new (cold) sales calls on a weekly basis
• Monitor operations of assigned accounts, offer advice and assistance on inventory control, available services, new products and/or product enhancements
• Conduct sales calls with assigned accounts to introduce new products and promotions
• Provide superior customer service to all accounts
• Plan territory coverage and manage time consistent with management expectations
• Complete customer call reports with weekly summaries of results
• Control personal expenses within the approved budget and submit weekly expense reports
• Investigate and refer customer issues to the appropriate Department Manager and/or General Manager
• Assist counter personnel with orders, deliveries and customer inquiries

• Medical
• Dental
• Vision
• Prescription benefits
• 401k with employer matching program
• Flexible Savings Account
• Health Savings Account (available with some medical programs)
• Long Term and Short-Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

Employer:

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Kenworth and go ALL IN on a career that has it all. This position is located at our parts retail location in El Cajon, CA.