Security Dispatcher-Casino Security Job El Cajon area,California USA,Security

Job Purpose:

Coordinates security services through radio and telephone communications and monitors closed circuit cameras

Job Duties and Responsibilities:

(

Note:

Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Coordinates security services by receiving and dispatching calls, monitoring fire panel, radio activity, and officer locations and activities, dispatching units as needed, contacting the appropriate Department, law enforcement agencies and emergency services as needed, and maintaining chronological records of daily events and pass down logs for information transfer.

Protects casino assets by monitoring designated casino areas, parking lots, stairwells, basement, food receiving docks, team member and emergency entrances and exits, and other related areas equipped with cameras and non-gaming surveillance equipment, and reporting irregularities, crimes or unusual activity by guests and/or team members to appropriate law enforcement agencies.

Provides guest service by answering team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services and other security-related procedures and services.

Job Specifications:

Education and Experience:

Essential:

High School Diploma or G.E.D.
3 months Dispatch Experience

Desirable:

1 year security or emergency dispatch experience
Law enforcement dispatch experience
Security Operations experience
POST Certification
Guest service experience

Skills and Knowledge:

Essential:

Basic understanding of security policies and procedures
Ability to log factual information received from radio and telephone communications
Ability to operate sophisticated communications and surveillance equipment
Ability to evaluate non-routine situations and make sound judgments
Ability to effectively communicate in the English language with guests and team members
Ability to provide verbal directives
Ability to effectively communicate with internal and external contacts
Working knowledge of MS Word and Excel
Ability to perform data entry assignments
Ability to compose written documents in the English language
Ability to complete forms and documents

Ability to maintain professionalism and composure
Ability to prioritize and perform multiple tasks and assignments
Ability to maintain confidentiality
Ability to understand and follow verbal directives and written directions

Ability to accept constructive criticism
Ability to sit for up to eight hours at a time
Ability to appear for work on time

Desirable:

Working knowledge of basic radio and telephone procedures
Proficiency Microsoft Word and Excel
Multi-lingual
Knowledge of CCTV equipment

Supervisory/Managerial Accountability:

Direct:
None

Indirect:

None