Lead Case Manager II

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis.

Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

In the Lead Case Manager II role, you’ll provide high-touch, community-based recuperative care services to individuals with complex behavioral health, medical, and social needs who are experiencing homelessness. In addition to managing a caseload, the Lead provides enhanced support to the program through informal mentorship, clinical guidance, onboarding assistance, and leadership in coordination activities. This role enhances program functioning by supporting communication across interdisciplinary teams, promoting consistent care practices, and helping guide staff in trauma-informed, harm-reduction–aligned service delivery.

• Serve as an experienced clinical resource for case managers, providing informal guidance, case consultation, and support with complex situations
• Assist with onboarding and orienting new team members by modeling best practices and supporting workflow understanding
• Promote consistent adherence to trauma-informed care, harm reduction, and program values through daily teamwork and communication
• Facilitate or support team huddles, case reviews, or interdisciplinary coordination as assigned
• Support team cohesion, communication, and operational flow through proactive problem-solving and collaborative engagement
• Provide leadership in clinical decision-making during crises or urgent client needs, while deferring supervisory actions to the Program Manager
• Communicate consistently with internal multidisciplinary teams and external partners to support continuity of care
• Provide comprehensive case management services to individuals who have serious behavioral health conditions, including substance use disorder and are experiencing homelessness, utilizing trauma-informed and harm reduction principles and practices
• Conduct program intakes, comprehensive bio-psychosocial needs assessment, and service evaluations
• Develop, implement, and regularly update collaborative care management and housing support plans that support individuals’ needs in the areas of physical health, mental health, substance use disorders, community-based services support, social supports, and social determinants of health
• Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and telephonic support—at a minimum once per week
• Advocate for clients to reduce barriers to care and ensure access to benefits and community resources, including accessing additional benefits and related documentation
• Provide crisis intervention, safety planning, and de-escalation support
• Coordinate care across hospitals, managed care plans, behavioral health teams, housing providers, and other community partners
• Plan for discharge to appropriate housing by providing housing navigation support, coordinating referrals, housing support linkages, and housing application support
• Support clients with life skills development, scheduling, and transportation coordination
• Monitor and document client progress, including changes in clinical status and service needs
• Maintain accurate, timely, confidential documentation in compliance with agency and regulatory…