Resident Services Coordinator II - Hana Gardens and Miraflores El Cerrito & Richmond, CA

Job Details

Level: Experienced

Job Location:

Hana Gardens
- Senior Living (926) - El Cerrito, CA 94530

Position Type:
Full Time

Education Level: High School Degree or equivalent

Salary Range: $26.79 - $31.26 Hourly

Travel Percentage:
Occasional travel during the workday

Job Shift: Day

Job Category:
Nonprofit
- Social Services

The Resident Services Coordinator II (RSC II) operates as an experienced practitioner responsible for delivering EHRSI's tiered service bundles (universal, targeted, intensive) across multiple properties or mixed-demographic communities. The RSC II provides first level support independently across all service domains, adapting coaching-based practice to diverse resident populations while managing a more complex caseload of 60-80 active relationships.

The RSC II bridges direct service delivery and program coordination—ensuring fidelity to EHRSI's tiered bundles, executing warm handoffs to partner-delivered specialists, and providing informal mentorship to RSC I staff. With greater autonomy and multi-site accountability, the RSC II troubleshoots service delivery challenges, identifies resource gaps across properties, and contributes directly to partnership coordination and continuous improvement efforts.

The ability to deliver consistent, high-quality services across multiple properties and mentor emerging practitioners directly impacts EHRSI's mission by ensuring service fidelity at scale, strengthening partnership effectiveness, and building organizational capacity for sustainable growth.

• Caseload Ratio:
  Approximately 60-80 active resident relationships across 2-3 properties (aligned to 1:150 family, 1:125 senior, 1:100 PSH ratios)
• Deployment:
  Multi-site coverage; assigned to a cluster of properties with diverse populations (family, senior, or mixed)
• Transition
  
  Note:
  
  In 2026, RSC II roles stabilize multi-site delivery within existing staffing, focusing on partnership coordination and equity-driven service refinement. From 2027 onward, RSC II becomes formally integrated into regional hub structures, supported by Partner-Delivered Specialists (Youth, Health, Financial Coaching) and central functions (Training & QA, Outcomes & Analytics, Resident Voice, Partnership Development).

Deliver Tier 1 Universal Programs independently across multiple sites:

• Design and facilitate site-appropriate community-building activities adapted to resident demographics
• Coordinate after school programs, youth leadership activities, and parent engagement workshops across properties
• Deliver financial literacy series, employment readiness workshops, and digital inclusion programming
• Organize health fairs, wellness initiatives, and preventive health education adapted to population needs
• Ensure program consistency across sites while maintaining cultural responsiveness

Provide coaching-based first level support independently across all service domains:

• Housing Stability:
  Lead lease compliance conversations, mediate complex property management concerns, coordinate emergency rental assistance across sites
• Economic Stability:
  Facilitate in-depth budgeting coaching, support job search processes, navigate complex benefits enrolment
• Health and Wellness:
  Provide health insurance enrolment support for complex cases, coordinate appointment scheduling, support medication adherence
• Digital Inclusion:
  Troubleshoot technology issues across devices and platforms, teach intermediate digital skills
• Youth and Family:
  Deliver after-school programming across age groups, facilitate parent workshops, connect families to specialized services

Execute warm handoffs to partner specialists independently for…