Manager, Operations

Closing Date Mar 24, 2025

Position Title:

Manager, Operations

Weekly Hours of Work:
40

Business Unit:
Regulated US Water

We are hiring a Full Time, Permanent position as a Water Distribution Operations Manager to work in EPCOR’s Central Division.

• Ensuring distribution systems remain in compliance with all local, state and federal regulatory requirements.
• Overseeing the group responsible for the water mains, service lines, valve, and hydrant operation and maintenance activities in the Central Division.
• Overseeing the group responsible for all meter reading and field service representation in the Central Division.
• Supervising and evaluating the performance of assigned staff.
• Planning and scheduling the work of assigned staff.
• Ensuring compliance with EPCOR’s safety program and implementing programs, policies and procedures that create efficient operations and fiscal responsibility.
• Developing, managing and executing an annual sustaining capital and an operations and maintenance budget, and working in close coordination with the Engineering Division on new capital projects.

This position exercises direct supervision over operations staff including an Operations Supervisor, Foremen, Utility Workers, Utility Workers-in Training, Field Service Representatives, Meter Readers, and other professional and technical staff as may be required.

The Manager must be available on a 24-hour basis to cover emergency situations. This position is given considerable latitude for independent judgment and decision-making to ensure compliance with all relevant regulatory requirements. The employee is responsible for maintaining a safe working environment that complies with federal, state, and company guidelines. This role receives general direction from the Director of Operations – Central Division, who reviews the work through reports, conferences, and evaluation of results achieved.

• Bachelor’s degree preferred; combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Engineering, Biology, Business Administration, Business Management, Organizational Management, or closely related field.
• Minimum experience of 8 years of direct experience in the administration, planning, operation, and maintenance of water distribution and wastewater collections facilities and/or systems required.
• At least 4 years of supervisory experience required.
• Proficiency in Windows-based software, including Word, Access, and Excel, as well as water quality data management software such as WIMS.
• Requires current Grade IV in Water Distribution Operator Certification from ADEQ.
• Strong management skills (planning, organizing, analysis, problem solving, teamwork, employee development).
• Excellent leadership skills, presence, and the ability to deal effectively with and maintain productive relationships with employees at all levels, management, and various external stakeholders.
• Ability to lead, motivate, and empower employees.
• Excellent verbal and written communication skills, as well as interpersonal skills (persuasion, listening, cooperation, and diplomacy) that create an atmosphere of trust and mutual respect among all team members.
• Minimum overnight travel, almost entirely in the Western Phoenix Valley. Office environment with frequent field exposure.

This position requires the ability to safely and legally operate a company motor vehicle and equipment. The position involves frequent sitting and standing; frequent reaching, handling hazardous materials/chemicals, handling paperwork/files, and operating computers and other equipment; frequent speaking, listening, and seeing. Ability to lift or move up to 75 pounds; ability to continually lift, bend, climb stairs, and work with mechanical hand tools.

There are periods of continuous stooping, bending, walking, shoveling, and sweeping. May be exposed to insects, animals, reptiles, dust, pollen, chemicals, water, and sewage. Must be able to tolerate extreme heat.

As an EPCOR employee, you will enjoy a variety of benefits such as a…