Commercial Lines Account Manager; Arizona

Commercial Lines Account Manager (Arizona)

Hybrid preferred: 1–2 days in office at a future Tucson, AZ location. Employees within a 50‑mile radius of a branch may need to work onsite as required. Fully remote is an option for Arizona residents.

Position Summary: Manage an assigned book of business, supporting account retention and new business development. Coordinate administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals, conduct client research and prepare submissions.
• Negotiate coverages and present proposals.
• Monitor accounts receivable reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, anticipate needs, and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership, championing IOA values.

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma (or equivalent).

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• A respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑minute phone screen, online assessments, and interviews.

Salary Range: $75,000.00 – $95,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.