Bilingual English and Spanish Member Loyalty Representative

Bilingual English and Spanish Member Loyalty Representative
ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission‑driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually.

Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable, and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.

We celebrate and nurture our inclusive culture through our employee resource groups.

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience for a full‑time Member Loyalty Representative role. Our team members focus on creating and generating a rewarding and unique member service experience, engaging in outreach activities and educating individuals about Oportun’s inclusive, affordable financial services.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions while following company policies and protecting member information.
• Work both independently and as part of a team, exceeding daily lending and servicing goals.
• Engage in outreach efforts more than 50% of the time at Oportun locations, partner sites, and community events to build relationships with local businesses and promote Oportun’s services.
• Conduct outreach at local flea markets, community events, and Lending As A Service partner locations to increase awareness, capture leads, and assist with applications.
  
  Encourage store visits and assist with applications during community outreach and marketing events.
• Assist potential members with iPad use or scanning QR codes during outreach to start new applications.
• Maintain a clean and inviting work area through light housekeeping tasks such as trash collection, sweeping, mopping, and window cleaning.
• Use a computer intermittently (approx. 3‑6 hours per day) for administrative tasks and member servicing.
• Stand while assisting members; sit only during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance as required.
• Model Oportun’s Core Values:
  On a Mission, As One, to Make it Better, Now.

• Bilingual in English and Spanish.
• Outgoing, sales‑focused, and enjoys speaking with people.
• Passion for helping members and prospective members through outreach and educational activities.
• Available to work weekends and flexible with a rotating schedule set every two weeks.
• Reliable attendance to support store operations.
• Willing and able to work outdoors year‑round for outreach opportunities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Organizational skills for filing paper documents.

• Medical, dental, vision, flexible spending accounts, EAP, life and disability insurance
• Paid time off
• 16 paid hours (VTO) for volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel assistance
• Paid training
• Growth opportunities
• Opportunity to positively impact your community

The base hourly rate for this full‑time position is $18.00 - $19.00. Rates are determined by role, location, and experience.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.