Enrollment Worker - Bilingual in Spanish Job El Monte area,California USA,Healthcare

Position: Enrollment Worker I - Bilingual in Spanish
Job Details:

Job Location:

El Monte Rosemead Health Center - El Monte, CA 91731

Salary Range: $22.00 - $22.00 Hourly

POSITION:
Enrollment Worker I

STATUS:
Non-exempt;
Full time

REPORTS TO:

Enrollment Program Coordinator

SUPERVISES:
None

DEPARTMENT:
Clinic Operations Department, Member and Community Services Unit

OFFICIAL DUTY STATION:
El Monte/Rosemead Health Center

SUMMARY:

Under the supervision of the Enrollment Program Coordinator, the Enrollment Worker (EW) assists APHCV's patients and clients to enroll into health insurance and subsidy programs defined by the Enrollment Program Coordinator. The main goal of EW is to assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to APHCV if they are interested.

APHCV recognizes outreach as an optional strategy to achieve this goal. All duties and responsibilities shall be carried out according to APHCV's policies and procedures.

Although Enrollment Services are housed in APHCV three Health Centers, if directed by their supervisors, EWs are responsible for carrying out their duties at other APHCV service locations. Regardless of where they are assigned to work, EWs are expected to adhere to APHCV's quality, standards, and performance and implementation of APHCV's policies and procedures.

APHCV expects all employees to participate in APHCV's emergency response operations per our emergency policies and procedures.

APHCV requires all staff to comply with Standards of Conduct and Compliance Program related policies and procedures. Such compliance is part of this position's performance evaluation.

APHCV is a tobacco free organization.

DUTIES AND RESPONSIBILITIES:

Enrollment Services:

Screen APHCV's patients and community members for eligibility in various health programs and Cal Fresh benefit and provide appropriate enrollment or referral or troubleshooting assistance.
Function as on-site enrollment specialist for APHCV patients including assisting patients in completing applications and preparing for the interview with the DPSS eligibility worker and assisting them stay enrolled.
Assist community members how to choose their Primary Care Provider (PCP), educate how to navigate health care system and to make medical appointments.
Assist APHCV patients with PCP and Health Plan assignment if they are interested in becoming APHCV patients or continuing to receive services at APHCV.
Assist seniors and disabled persons with Medicare and Medicare Part D enrollment, coverage, and supplemental programs as well as promote APHCV's clinical services to older adults and to Medicare eligible individuals.
Provide follow-up, case management and troubleshooting of client’s and APHCV's patient’s cases (including enrollment cases as well as managed care patients and others as assigned by Enrollment Program Coordinator and/or the Unit Manager).
Ensure proper documentation of all charts and follow-ups being made on monthly basis.
Enter enrollment and its related information into designated programs such as Covered CA, One- E-APP and/or Your Benefit Now program.
Maintain program participate files including enrollment documents, records of services accessed, and verification. Input participant enrollment information into CHOI or other database program on weekly basis.
Provide monthly report and telephone log to Enrollment Program Coordinator by 10th of every month including a narrative or client/patient' story on services provided and progress made; a quantitative report on enrollment numbers reach per month, and all other program activities assigned to measure productivity and attach phone log and outreach sign-in sheet if any.

Patient and Client Retention Services (Utilization of Benefits):

Retain/Assist those who are assigned to…