Commercial Sales Trainer

Base pay range

$/yr - $/yr

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

The Commercial Sales Trainer will equip the sales teams with the necessary clinical, technical, and selling skills to effectively promote and support the full portfolio Fulgent Genetics diagnostic services and products, including genomics, anatomic pathology, neurology, and oncology. They will develop, implement, and manage innovative solutions that support the introductory learning process for new hires as well as ongoing development of existing sales teammates.

Where possible, this position will support enterprise-wide sales training as well as development and rollout of new business initiatives. Qualified candidates for this role are specialized professionals with a hybrid of sales expertise, clinical knowledge, and instructional design experience. Key activities include defining training requirements, collaboration with subject matter experts, resource alignment, content creation, delivery, and evaluation to ensure proficiency.

• Develop Specialized Curriculum: Design and update training materials, e-learning modules, and workshops. Develop structured onboarding training programs following company verticals and lines of business.
• Deliver Technical & Sales Training: Conduct in-person and virtual training sessions for new hires and existing representatives; covering product knowledge, clinical applications, the competitive landscape, and regulatory compliance. Capture and maintain directionally correct training sessions to be accessible 24/7 in a virtual training library.
• Resource Engagement: Leverage strengths and best practices of proven performers to deliver relevant, repeatable, high quality learning experiences. Collaborate with subject matter experts to deliver clinical and technical education.
• Provide Field Coaching & Support: Spend time in the field with sales representatives, providing one-on-one coaching, observing sales encounters, and offering constructive feedback to improve talk tracks, negotiation skills, and outcomes. Engage with leaders to provide performance observations following field travel.
• Assess & Evaluate Performance: Measure the effectiveness of training programs through assessments and key performance indicators (KPIs), using data and feedback to continuously improve training methods and content. Ensure sales representatives are proficient in product knowledge, compliant offerings, and industry-specific sales techniques.
• Collaborate with Stakeholders: Partner closely with sales leadership, marketing, the medical practice(s), and technical support teams to ensure training aligns with product complexities, brand messaging, and business objectives. Coverage will include New Hire Sales Training, advanced training, new product launches/offerings, and acquisitions.
• Serve as a Subject Matter Expert: Act as a go-to expert on diagnostic workflows, market trends, and technical details to build credibility with sales teams and the medical professionals they engage with (e.g., clinicians, practice managers, C‑suite executives, decision‑makers, office staff).
• Ensure Compliance: Guarantee all training materials and sales practices meet stringent medical, legal, and regulatory requirements within the healthcare industry.
• Other Responsibilities: The ability to train teammates in effectively utilizing the CRM to…