Lead, IT/Tech, IT Support
Job in
El Monte, Los Angeles County, California, 91734, USA
Listed on 2026-10-18
Listing for:
CSV-TAUREAN
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, IT Specialist
Job Description & How to Apply Below
Location: Presidio of Monterey, CA
Clearance: Secret
Overview: Leads IT support services, escalated issue resolution, and end-user environment sustainment.
Responsibilities:- Manage Tier II/III support teams for desktops, servers, and user apps.
- Implement ITSM processes and ensure SLA compliance.
- Apply updates, patches, and endpoint security controls.
- Document workflows and train IT staff.
- Track and report service desk performance metrics.
- ITIL/ITSM practices
- Desktop/server troubleshooting
- Mentoring and team leadership
- Enterprise support tool integration
- Education: BA/BS with 5+ years OR AA/AS with 7+ years.
- Certifications: IAT II, PMI cert, Windows or Apple Certified Technician.
- Experience: 5–7 years ITSM/desktop/server support leadership.
- Technical Screening:
- Advanced knowledge of Microsoft desktop and server OS.
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint.
- Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro .
- Endpoint management and configuration security.
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