Loan Operations Group Manager

Location:

El Monte, CA

Compensation:
Up to $150,000 base salary, with flexibility up to $180,000+ for highly qualified candidates at the FVP/SVP level.

We are seeking an experienced Loan Operations Group Manager to lead and oversee multiple loan servicing functions within a growing financial institution. This leadership role is responsible for managing residential mortgage servicing operations, while providing oversight of commercial lending, SBA servicing, and loan administration activities.

• Lead and manage multiple loan servicing and operations teams.
• Oversee residential mortgage servicing, HELOC, SBA, and commercial loan servicing functions.
• Develop and implement operational strategies, procedures, and performance standards.
• Establish and monitor KPIs, productivity metrics, and service‑level objectives.
• Drive process improvement initiatives that enhance efficiency, quality, and customer service.
• Ensure compliance with federal, state, and internal regulatory requirements.
• Partner with Compliance, Risk, Legal, Audit, and executive leadership teams.
• Manage staffing, performance evaluations, coaching, mentoring, and employee development.
• Oversee Risk Control Self‑Assessments (RCSA) and operational control frameworks.
• Respond to internal and external audits and implement corrective action plans.
• Review vendor performance and third‑party servicing operations.
• Foster a culture of accountability, collaboration, and operational excellence.

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 10+ years of mortgage loan servicing experience.
• 5+ years of leadership experience managing multiple teams or departments.
• Strong knowledge of residential mortgage servicing operations.
• Experience with commercial lending and SBA servicing preferred.
• Strong understanding of compliance, risk management, audits, and operational controls.
• Experience developing policies, procedures, and process improvement initiatives.
• Knowledge of loan servicing platforms and systems.
• Excellent analytical, organizational, and problem‑solving skills.
• Strong communication and stakeholder management abilities.

• Director of Loan Servicing
• Director of Mortgage Operations
• Loan Operations Manager
• Mortgage Servicing Manager
• VP, Loan Operations
• VP, Mortgage Servicing
• Loan Administration Manager
• Director of Loan Operations
• Servicing Operations Manager

• Mortgage Loan Servicing
• Loan Operations Management
• Team Leadership
• Regulatory Compliance
• Risk Management (RCSA)
• Commercial Lending
• SBA Servicing
• Process Improvement
• Operational Excellence
• KPI Development & Reporting
• Audit Management
• Loan Servicing Systems (MSP, ICE/Black Knight preferred)
• Vendor Management
• Project Management
• Cross-Functional Leadership

• Extensive experience in residential mortgage servicing operations.
• Experience managing servicing workflows, escalations, and regulatory requirements.
• Strong understanding of post-closing loan servicing functions and operational leadership.

• Experience overseeing multiple servicing functions and teams.
• Expertise in operational risk, compliance, and process improvement.
• Ability to drive performance through metrics, accountability, and continuous improvement.
• Exposure to both residential and commercial loan servicing environments is highly preferred.

This is a Permanent position based out of El Monte, CA.

The pay range for this position is $150000.00 - $180000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent…