Loan Operations Group Manager

Location: El Monte, CA

Compensation: Up to $150,000 base salary, with flexibility up to $180,000+ for highly qualified candidates at the FVP/SVP level.

We are seeking an experienced Loan Operations Group Manager to lead and oversee multiple loan servicing functions within a growing financial institution. This leadership role is responsible for managing residential mortgage servicing operations, while providing oversight of commercial lending, SBA servicing, and loan administration activities.

The ideal candidate will possess extensive mortgage servicing expertise, strong operational leadership skills, and a proven ability to drive process improvements, regulatory compliance, and team performance.

• Lead and manage multiple loan servicing and operations teams.
• Oversee residential mortgage servicing, HELOC, SBA, and commercial loan servicing functions.
• Develop and implement operational strategies, procedures, and performance standards.
• Establish and monitor KPIs, productivity metrics, and service-level objectives.
• Drive process improvement initiatives that enhance efficiency, quality, and customer service.
• Ensure compliance with federal, state, and internal regulatory requirements.
• Partner with Compliance, Risk, Legal, Audit, and executive leadership teams.
• Manage staffing, performance evaluations, coaching, mentoring, and employee development.
• Oversee Risk Control Self-Assessments (RCSA) and operational control frameworks.
• Respond to internal and external audits and implement corrective action plans.
• Review vendor performance and third-party servicing operations.
• Foster a culture of accountability, collaboration, and operational excellence.

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 10+ years of mortgage loan servicing experience.
• 5+ years of leadership experience managing multiple teams or departments.
• Strong knowledge of residential mortgage servicing operations.
• Experience with commercial lending and SBA servicing preferred.
• Strong understanding of compliance, risk management, audits, and operational controls.
• Experience developing policies, procedures, and process improvement initiatives.
• Knowledge of loan servicing platforms and systems.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and stakeholder management abilities.

Candidates with experience in the following roles are encouraged to apply:

• Director of Loan Servicing
• Director of Mortgage Operations
• Loan Operations Manager
• Mortgage Servicing Manager
• VP, Loan Operations
• VP, Mortgage Servicing
• Loan Administration Manager
• Director of Loan Operations
• Servicing Operations Manager

• Mortgage Loan Servicing
• Loan Operations Management
• Team Leadership
• Regulatory Compliance
• Risk Management (RCSA)
• Commercial Lending
• SBA Servicing
• Process Improvement
• Operational Excellence
• KPI Development & Reporting
• Audit Management
• Loan Servicing Systems (MSP, ICE/Black Knight preferred)
• Vendor Management
• Project Management
• Cross-Functional Leadership

• Extensive experience in residential mortgage servicing operations.
• Experience managing servicing workflows, escalations, and regulatory requirements.
• Strong understanding of post-closing loan servicing functions and operational leadership.

• Experience overseeing multiple servicing functions and teams.
• Expertise in operational risk, compliance, and process improvement.
• Ability to drive performance through metrics, accountability, and continuous improvement.
• Exposure to both residential and commercial loan servicing environments is highly preferred.

This is a Permanent position based out of El Monte, CA.