Case Management Processing Supervisor

About this position:
Case Management Processing Supervisor in El Paso, TX

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via email or phone within ten business days regarding application status.

Essential Duties & Responsibilities

• Supervise daily case processing operations and assigned Case Processing Specialists. Allocate work, establish priorities, and monitor completion against government direction, contract requirements, and operational deadlines.
• Plan staffing coverage, daily assignments, and surge support. Review attendance, timekeeping, leave requests, and overtime needs within delegated authority and coordinate unresolved staffing concerns with management.
• Oversee case preparation, docket tracking, data entry, records maintenance, and file accountability. Ensure assigned staff use current procedures, checklists, and authorized systems.
• Conduct quality reviews of case files, A-files, system entries, court documentation, and removal or transfer packets. Identify errors, return work for correction, and verify corrective action.
• Monitor pending actions, hearing schedules, missing records, aging cases, and processing backlogs. Rebalance assignments and elevate urgent matters, capacity constraints, and unresolved discrepancies.
• Coordinate administrative support with designated ICE personnel and, as assigned, OPLA, EOIR, USCIS, consular officials, custody, medical, and property personnel. Keep management informed of operational requirements and barriers.
• Oversee administrative preparation for removals and transfers, including travel documents, manifests, release forms, and confirmation of required medication supply and property readiness with responsible personnel.
• Verify that completed departure documentation, including signed Form I-205, is reviewed and filed. Oversee authorized case closure entries and transfer of completed files to the designated records repository.
• Train and onboard assigned staff on case processing workflows, data accuracy, records handling, system use, confidentiality, and escalation procedures. Document training and assess employee proficiency.
• Provide coaching, establish performance expectations, complete evaluations, and address performance or conduct concerns. Coordinate corrective action with management and Human Resources under company procedures.
• Prepare workload, productivity, quality, staffing, and backlog reports. Analyze recurring errors and recommend improvements to processing methods, training, and resource use.
• Implement approved process changes and maintain current operating instructions. Support inspections, audits, records requests, and corrective action tracking.
• Enforce authorized access, disclosure, storage, retention, and information security procedures. Promptly report suspected privacy or security incidents through designated channels.
• Perform case processing duties when needed to maintain coverage or resolve complex administrative issues. Provide surge and after-hours support as assigned.
• Keep administrative support within the limits of contractor authority. Elevate matters requiring legal interpretation, adjudication, custody decisions, or law enforcement action to designated government personnel.

Required…