Service Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With more than $4.5 billion in tire and auto service sales, BSRO is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name you are a valued teammate and part of our larger mission to Serve Society with Superior Quality.

Combining your in-depth automotive repair knowledge with exceptional people skills, you will manage customer relationships and serve as a liaison between technicians and customers. You will select, coach, lead, train, and supervise vehicle technicians and assist with purchasing parts, materials, and equipment.

Pay Range: $18.00 - $27.00

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, fostering long‑term relationships and loyalty.
• Develop a thorough understanding of business operations in the automotive service environment and use this expertise to enhance efficiency and seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitating communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
  • Teammate and customer/communication skills.
  • Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have a valid automotive driver’s license at all times in order to test drive customer vehicles.

• 2 year degree or equivalent.

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.

• Professional Development:
  Resources to help you level up.
• Community Involvement:
  Working with local communities and giving back.
• Integrity & Teamwork:
  Driving things right, always, together.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Seniority Level: Mid‑Senior level |

Employment Type:

Full‑time | Job Function:
Other | Industries:
Retail