Account Manager

Position: Employee Benefits Account Manager
Employee Benefits Account Manager page is loaded## Employee Benefits Account Manager remote type:
Onsite locations:
El Paso, TXtime type:
Full time posted on:
Publicado hoyjob requisition :
R0032883

HUB is a global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
** Primary Role:
** The Employee Benefits Account Manager works collaboratively with the Team Leads, Producer, and Account Executive to manage a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues.

Duties and Responsibilities:

* Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs
* Collaborates on delivering multi-year strategic plan
* Manages projects in concert with the client including, but not limited to, all vendor implementation
* Assists with generating benchmarking reports (annually, quarterly or monthly)
* Manages claims and coverage issue resolution for clients’ employees when elevated from HR.
* Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently.
* Advises and guides clients in compliance matters and sends monthly reports to client as needed
* Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Executive.
* Creates employee benefit booklets, when not completed by Account Administrator.
* Assists with open enrollment presentations and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers as needed.
* Handles renewal and open enrollment material prep
* Orders supplies from carriers, and reviews for accuracy
* Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management
* Installs and regularly updates client specific data in Benefit Point
* Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents.
* Prepares master group files, client contact sheet, and maintains carrier files
* Assists in the RFP process as needed, such as proposal development including preparing census, entering and updating pivotal information as needed
* Coordinates client contact changes with Producer/Account Executive
* Organizes client meetings with other team members
* Attends industry related continuing education training and courses
* Must follow HUB Broker Standards
** Key

Competencies:

** To perform the job successfully, an individual should demonstrate the following competencies:
* Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.
* Written Communication - Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.
* Initiative – Volunteers readily;
Undertakes self-development activities;
Seeks increased responsibilities;
Takes independent actions and calculated risks;
Looks for and takes advantage of opportunities;
Asks for and offers help when needed.
* Quality Management – Demonstrates attention to detail.
* Project Management – Ability to lead and contribute team and adhere to deadlines
** Qualification Requirements:
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and…