Account Manager; BRD

As a key member of Breedr’s Customer Success team, you will support our growing base of large cattle operation customers by executing software implementation project plans, driving software adoption, helping customers get the most value from the Breedr platform, and finding expansion opportunities to grow revenue.

Remote. Must be located in one of these areas:
Texas Panhandle, Southwest Kansas, Western Oklahoma, Southeast Colorado

Breedr launched its Precision Livestock Management app in 2019 and is on the mission to empower farmers, processors and food retailers with tools to produce transparency, traceability, environmentally and commercially sustainable meat, safeguarding the future of their business and plant. It now supports over 2.8 million cattle from 6,500 farms across the UK, EU, US, Australia and New Zealand. We are constantly developing a suite of tools which will help farmers, ranchers and supply chains make better informed decisions improving animal management and animal health to deliver a production base fit for the future.

You will integrate yourself into your client’s business to build an understanding of their operations and identify how to incorporate using Breedr technology within them. Along the way of the relationship, you will support change management, work as a consultant to offer productivity or efficiency improvements using Breedr software, help resolve any issues they may run into, and identify and execute expansion opportunities.

This role supports customers who run large and complex scale cattle operations including feedyards, beef x dairy growers, seedstock operations using genomics and EPDs, supply chain ownership from birth to harvest, etc. Experience in the cattle industry is critical and feedyard experience is preferred.

• Post sales, develop customer profile with sales team to set up for implementation
• Project manage and lead implementation process through scoping operations, setting up new account, and training onsite users following a project plan
• Work with collaborating teams as necessary to execute implementation
• Drive toward goal of new software adoption within 60 days of project start time

• Serve as the primary point of contact for a portfolio of enterprise accounts, building strong, multi-threaded relationships across each operation — from owners and managers through to on-the-ground users.
• Develop a deep understanding of each customer's business, operational rhythm, and goals, and translate that into a clear plan for how they get value from Breedr.
• Manage contractual obligations and service-level expectations, ensuring Breedr delivers on what was committed at sale or making adjustments as needed.
• Conduct regular on-site visits and quarterly business reviews to maintain alignment, address concerns proactively, and reinforce the value being delivered.
• Track account health and engagement signals, and intervene early when usage or sentiment trends in the wrong direction.

• Hold customers accountable to the workflows and practices that unlock platform value, coaching teams through behavior change as needed.
• Use Breedr's analytics to provide consultative feedback on customer results, turning their data into actionable insight on herd performance, genetics, health, and profitability.
• Attend events deemed necessary to continue building and expanding the customer relationship
• Troubleshoot issues as they arise, owning resolution end-to-end and keeping the customer informed throughout.
• Be the voice of the customer internally — partner with product and engineering on bugs, feature…