Business Analyst

The Business Analyst is an individual with current expertise in Cor Vel’s Care Management or claims management system and related product lines. As a member of the Business Operations Team the candidate will be asked to utilize expertise in a particular product line, but not be limited to projects in that particular area, and frequently collaborate with various subject-matter experts.

The position requires excellent listening and problem-solving attributes in addition to effective communication skills. The ability to evaluate alternative options and make decisions is a necessary attribute.

The position requires the individual to work in conjunction with Cor Vel management and field operations to develop consistent enterprise-wide workflow processes. The candidate will translate the consistent workflow processes into business requirements that can be developed into software applications through daily collaboration with the Cor Vel development team.

• Work with team members, software engineers, and business stakeholders to gain expertise with claims and care management applications and how these function in our production environments
• Interacts with business users, software engineers, technical staff and state experts to help identify, analyze, and implement enhancements as they are requested
• Work with business stakeholders to determine new opportunities for automation and increased quality controls in our core products
• Follow team protocol for updating, recording and organizing documentation
• Apply process and system knowledge to diagnose and resolve complex business problems
• Follow established escalation protocol when issues arise that may cause backlog of release expectations
• Acquire extensive business and system knowledge
• Apply system knowledge to diagnose and resolve complex business problems
• Work with business stakeholders to determine new opportunities for automation and increased quality controls in our core products
• Follow team protocol for updating, recording and organizing documentation
• Identify, document, and communicate all issues discovered in the course of analysis/project research
• Additional duties as assigned

• Aptitude for learning systems and technical processes
• Adept at thriving in a fast-paced environment with firm deadlines
• Analytical, problem-solving and resolution skills
• Demonstrated ability to manage details and timelines for multiple simultaneous complex projects
• Ability to work with technical and non-technical team members with varying communication styles, both locally and remotely
• Professional interpersonal and communications skills, verbal and written
• Experience with creating and leading presentations and/or conducting training for various levels of users

• Bachelor's degree and/or 5+ years of equivalent work experience in healthcare or medical/pharmaceutical industries
• Demonstrated analytical problem-solving skills and technical aptitude
• Exposure to application development and project management fundamentals
• Demonstrated ability to produce consistent, quality work under deadlines
• Strong communication skills with both technical and non-technical personnel, including the ability to relay complex ideas in simple terms
• Effective quantitative, analytical and interpretive skills
• Advanced abilities in Microsoft Excel, Word, and Outlook
• Experience with MS Project and Visio is a plus
• Experience with Teams, Webex, Zoom or other similar video conference applications is preferred
• Strong organizational skills and attention to detail
• Expertise with the Cor Vel’s claim system or CareMC preferred
• Health industry and/or insurance billing experience a plus
• Property & casualty work experience preferred
• Familiarity with project management best practices and the creation of workflow documentation preferred
• Experience with Power BI or similar reporting/analytics tools is a plus

Cor Vel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration…