Customer Experience Specialist

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El Paso, Texas

This position is in the El Paso, TX office (not a remote opportunity). Target start date:
January 12th 2026.

Sum Up is seeking a people‑positive Customer Experience Specialist to be the voice of support for our merchants. You will be highly curious, patient, collaborative, and responsible for effectively responding to and resolving a variety of customer support issues. A strong level of empathy, adaptability, and a passion for people are required.

• Be the voice of our company – the direct link to our merchants
• Gain proficiency in the technology behind our products to assist millions of merchants daily
• Handle customer inquiries via phone, email, and internal channels
• Contribute to scalability by continuously optimizing processes and creating new content for our support experience
• Collaborate with other departments within the international company, such as sales, marketing, logistics, and compliance

• Have demonstrated a career path in technology (e.g., A+ certification, Network Administration, PC/Mac Support, Helpdesk, or Gaming). Certifications are not required.
• Possess customer service experience, with or without a call center background.
• Exhibit curiosity, patience, and persistence in problem‑solving.
• Enjoy helping and supporting others, maintaining a positive and proactive attitude.
• Stay organized and maintain composure, even in high‑pressure situations.
• Can confidently troubleshoot and diagnose issues with smartphones, tablets, and computers.
• Communicate with empathy, clarity, and patience when assisting customers.
• Effectively multitask and prioritize responsibilities.
• Possess excellent verbal and written communication skills in English (Spanish proficiency is a plus).

Sum Up is a leading global financial technology company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide.

• $16 per hour
• 37 paid days off (22 vacation days, 11 holidays and 4 wellness days) plus 8 sick days per year
• Amazing medical, dental and vision benefits
• 401(K) employer match
• Paid parental leave
  
  One month of sabbatical after every 3 years of employment

Sum Up is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

We recognize that candidates feel they need to meet 100% of the job criteria to apply. Please note that this is only a guide. If you don’t tick every box, it’s okay – it means you have room to learn and develop your career at Sum Up.