Mobile or Office Customer Service Representative

We are seeking a dedicated Mobile or Office Customer Service Representative to join our dynamic team. This role offers an exciting opportunity to be the first point of contact for our customers, delivering exceptional service and support either remotely or from our office location. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you.

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing timely assistance. Your ability to communicate clearly and efficiently will contribute directly to our company’s success and reputation.

• Deliver outstanding customer service via phone, email, or in-person interactions
• Resolve customer issues promptly and professionally
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve overall customer experience

• Respond to customer inquiries through various channels including phone, email, and chat
• Assist customers with product information, order processing, billing, and troubleshooting
• Document and track customer interactions in the CRM system
• Identify and upscale complex issues to the appropriate department
• Follow up with customers to ensure their issues are resolved satisfactorily
• Contribute to continuous improvement initiatives by providing feedback on customer trends and concerns
• Adhere to company policies and procedures to maintain service standards

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Proven experience in customer service or related roles
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Comfortable working independently or as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Familiarity with CRM software and basic computer skills
• Availability to work flexible hours depending on business needs

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• Paid time off and holiday pay
• Opportunities for professional development and career growth
• Supportive and inclusive work environment
• Option to work remotely or from our modern office space