Client Support Specialist II

Client Support Specialist II – ADP

Join to apply for the Client Support Specialist II role at ADP
.

ADP is hiring a Client Support Specialist
. Are you ready to join a company offering career advancement opportunities, award‑winning training, a culture of collaboration, and inclusion? If so, this may be an opportunity for you. Read on and decide for yourself.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 - 999 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions to keep things interesting, and our top‑ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics‑driven call centre environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Your client satisfaction scores will make you proud.

Pace should not scare you.

• Be a Trusted Advisor and Problem Solver. Use your breadth of expertise to help ADP's clients solve time‑sensitive issues by taking a broad perspective and providing solutions.
• Build Relationships. Build relationships with clients using phone, email, and/or chat, striving to exceed client expectations.
• Educate and Provide Recommendations. Leverage your ADP product knowledge to help clients understand value and turn their input into recommendations.
• Organise. Adhere to a daily schedule, manage a high volume of inbound calls, and adjust phone time during peak seasons.

• 3 – 5 years of experience in client service, customer service, or systems integration.
• Ability to work overtime hours during peak seasons.

A college degree is great but not required. Experience as listed above is acceptable. Military experience is also valued.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups for global networking.
• Grow your career in a fast‑paced environment with many opportunities.
• Continuously learn through ongoing training, development, and mentorship.
• Enjoy best‑in‑class benefits starting Day 1.
• Focus on mental health and well‑being; we care for ourselves and each other.
• Join a company committed to giving back and making a lasting impact in communities.
• Get paid to volunteer; company‑paid time off for causes you care about.

What are you waiting for?
Apply now!

ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration. We are a leader in business outsourcing services, analytics, and compliance expertise.

ADP is committed to an inclusive, diverse and equitable workplace, and provides equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on the operating needs and applicant merit.

ADP has a long history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values and behave with integrity.

• Seniority Level: Not Applicable
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industries:
  Human Resources Services
• Location:
  
  El Paso, TX
• Salary: $58,000.00 – $58,000.00
• Posting Date: 2 weeks ago

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