Customer Service Representative

Customer Service Representative

Sumitomo Wiring System (U.S.A.), Inc., a Sumitomo Electric Group company, is looking for a full-time and non-exempt Customer Service Representative who will be working in El Paso, TX.

• Customer Relations – Act as primary SWS USA contact for assigned customer accounts / Sumitomo mfg locations.
• Order Management – Manage all customer orders to ensure accurate order receipt and entry, on time delivery of daily shipments, and timely execution for delivery of expedited shipping requests and supplemental orders.
• Order Analysis. Process orders/releases and analyze data for proper order levels.
• Inventory Control – Monitor stock inventory levels to ensure availability to meet customer demand; communicate with customers, MSF locations, corporate staff and other suppliers to ensure timely arrival of finished goods; request expedited shipments of finished goods as needed.
• Product Delivery – Monitor shipping schedules to ensure complete and timely delivery of customer orders, coordinate special deliveries, communicate order status to customers; and coordinate/communicate shipment requirements with mfg locations.
• Other duties as assigned, as necessary.

• Create spreadsheets to track important customer information and orders.
• Transfer data from customers' websites, spreadsheets, etc. to the system.
• Organize existing data in a spreadsheet.
• Verify outdated data and make any necessary changes to records.
• Operate common office equipment, like scanners and printers.
• Search for and investigate information contained in files.
• Input text-based and numerical information from source documents.
• Provide administrative support.
• Sort and organize hard copies of paperwork after entering data electronically.
• Review data for deficiencies or errors.
• Assist with special projects that require large amounts of data entry.
• Provide data entry support across departments on an ad-hoc basis.
• Type in data quickly and efficiently.

• Organization skills
• Detail oriented
• Computer savvy
• Confidentiality
• Thoroughness
• Analytical skills

• Support all duties related to customer service.
• Process and edit customer orders (release and spot buy orders).
• Record and file copies of received orders.
• Coordinate/resolve issues of concern between customers and vendors as related to late deliveries, expedites, etc.
• Initiate purchase requisitions (customer accounts, quotes, etc).
• Receive, adjust, and attempt to settle customer complaints.
• Compile statistics and prepare various reports as needed for assigned accounts and/or Sumitomo's customer base.
• Prepare credit & debit memos as necessary.
• Research claims of non-payment of invoices.
• Follow up with back order reports for assigned customers.
• Prepare quotations as necessary – upon customers' requests.
• Prepare monthly forecast.
• Support customers on daily requests.
• Perform other duties as necessary

• Previous experience negotiating with customers
• Previous customer service experience
• Minimum WPM 40-45 with 100% accuracy

The base salary range for this position is $15 to $17 hourly depending on experience.

Compensation may vary depending on a number of factors, including a candidate's experience, qualifications, skills, and competencies. Base pay is one part of the total compensation as well as a strong benefits package that is provided to compensate and recognize employees for their work.

Sumitomo Wiring Systems was established as an electrical wire manufacturer in 1917. Since then it has grown into a global business and a leading company in wiring harnesses for automobiles. At Sumitomo Wiring Systems (U.S.A.) Inc. (SWS-USA), we specifically sell and provide customer service for wire harness components and lead wire parts. “Connect With the Best” is the SWS Group’s basic principle and is intended to convey our commitment to carrying out business operations that connect to the future by strengthening our connection with customers, people, communities and the world from a market-oriented viewpoint.

To learn more about us, please visit