Wireless Call Center Representative; Bilingual; Paid Training Job El Paso area,Texas USA,Customer Service/HelpDesk

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.

Department Summary

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge El Paso facility, where you'll work with the latest advancements in wireless technology, including our state-of-the-art 5G network. This is your chance to work with some of the most advanced solutions in the industry and become a subject matter expert in the field.

We offer career growth opportunities, competitive pay, and a comprehensive benefits package!

What’s In It For You?

Career Growth: Opportunity to promote two levels within your first year!
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Additional Pay

Earn an additional $2/hr for shifts after 6 PM and on weekends!

Job Duties and Responsibilities Customer Service Representative:

$16.50/hr + $0.50 language differential with the opportunity to increase pay to $18.15/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site.

What You’ll Do:

Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
Maintain strong knowledge of our wireless products, accessories and pricing plans
Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

Skills, Experience and Requirements Requirements:

High school diploma or GED required
Ability to work full-time on-site
Flexible to work shifts which can include evenings, weekends, or holidays
Smartphone or device with active network connection
Pre-employment screen required
Key skills:
Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our…