Customer Service Representative - Healthcare

Youtube Video Customer Service Representative

Location:

On-site in El Paso, TX

Hourly Base Pay: $15.37 plus up to $2,880 in bonus opportunities for eligible new hires.

Schedule:

Limited-Service Full-Time schedules available Site

Hours:

Monday - Sunday, 8 a.m.

- 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable. Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you. In this role, you'll be part of a team that supports people across the country as they access and understand healthcare programs.

You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits At Maximus, we're committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

• Competitive Compensation: $15.37/hr. base pay + 10% shift differential for evening shifts
• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.
• Comprehensive Insurance Coverage:
  Company-paid medical coverage
• Tuition Reimbursement:
  Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package:
  Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support:
  Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support:
  Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact:
  No cold calls, sales, or collections involved!

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller.
• Refer calls as required to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems that occur via the online system so they can be addressed by the appropriate parties.

Qualifications:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Mu…