Bilingual Call Center Representative

Barrister is a WBENC and NWBOC Certified Woman Owned Business.

• Provide superior customer service in a contact/call center/help desk environment through multiple channels of correspondence.
• Handle questions and concerns with the highest degree of courtesy and professionalism.
• Communicate with end-users using web-based tools regarding navigation of both government and non-government applications in a leveraged environment supporting one or multiple queues/skill sets over various accounts.
• Accurately document all correspondence with end-users; thus a high proficiency in typing and grammar is required.
• Be friendly, have excellence, and enjoy helping people.
• Have a tactful manner and the ability to effectively deal with difficult situations.
• Continually maintain a working knowledge of systems, applications, and products serviced by the leveraged contact center.
• Follow strict work instructions and procedures that may vary by account.
• Adapt to continual changes to work instructions and procedures on each account.
• Be involved in activities with contingent employee agencies as it pertains to the role on an as-needed basis.
• Possibly be involved with training and development activities with both new hires and peers on an as-needed basis.
• Possibly be involved with quality monitoring and evaluation on an as-needed basis.
• Possibly be involved with reports, documentation, and knowledge management on an as-needed basis.
• Possibly be involved with workforce management functions on an as-needed basis.
• Act as a role model and may be involved with team building and leadership activities on an as-needed basis.
• Must have an impeccable attendance record and an excellent work ethic.

• Ability to closely follow instructions.
• Strong problem-solving skills.
• Ability to research facts and analyze situations before making decisions.
• Confidence in making decisions and committing to them.
• Aptitude for learning and recalling details.
• Ability to prioritize and manage multiple tasks to completion in a timely manner.
• High level of accuracy and attention to detail; familiarity with basic office software systems.
• Ability to work independently and in a team setting.
• Flexibility to work different shifts with the possibility of overtime when needed.
• Additional skills, training, and experience desired (but not required) in any of the following areas: A college degree is preferred, but not required.

• Fluent/Bilingual in Spanish and English.
• 35 WPM or greater on a typing test.

All your information will be kept confidential according to EEO guidelines.