Student Financial Aid Advisor

About UTEP

University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. UTEP is America’s leading Hispanic‑serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college.

UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open‑access, top‑tier research university in America.

• Hiring Department:
  Student Financial Services
• Posting End Date:
  Open until filled. This posting may close once a sufficient number of qualified applications have been received.
• Hours:
  
  40 hours per week, standard Monday‑Friday 8:00 am–5:00 pm, flexibility is required on evenings and weekends.
• FLSA status:
  Exempt
• Earliest
  
  Start Date:
  
  As soon as possible
• Salary: $40,000.00 Annually.

• Resume
• Cover Letter
• List of three references

Assists with the daily operations of the Office of Financial Aid and Scholarships.

• Examines, evaluates, and authorizes scholarship and financial aid awards; reviews, processes, and administers scholarship forms and financial aid applications.
• Meets with applicants and requests specified information for scholarship applications and determines eligibility for aid.
• Corresponds with applicants/recipients to resolve questions regarding application and eligibility information.
• Authorizes, generates and prepares required records and reports.
• Composes, prepares, proofreads confidential correspondence, reports, and other complex documents.
• Assists with outreach, recruitment, retention, financial literacy and special projects as assigned; confers with individuals and groups to disseminate information and conducts scholarship, financial aid and financial literacy workshops at local high schools, on campus and throughout the community as requested.
• Counsels and advises students regarding their financial options and responsibilities.
• Handles email and phone requests for scholarship and financial aid information.
• Answers inquiries regarding awards and problems with aid and academic eligibility.
• Prepares and reviews forms and reports as required by donors, programs and departments.
• May supervise student employees in the administration of programs and gathering of information.
• Maintains a high degree of confidentiality with all of the sensitive information.
• Works with other UTEP departments and community agencies to coordinate various events and activities.
• May be required to work institutional special events such as Commencement, Orange & Blue Day etc., with advance notice.
• Other duties may be assigned.

• Knowledge of all Microsoft Office software and ability to learn and use institutional software systems.
• Ability to analyze issues and suggest possible alternatives and options to address these issues.
• Skill in resolving complex problems.
• Individual must be a self‑starter, capable of establishing priorities, forward‑thinking and able to work in a fast‑paced environment.
• Exceptional customer service abilities.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills. Must be personable, approachable and a team player.
• Detail-oriented, accurate, organized and efficient.
• Ability to work independently, handle large volumes of work, and multi‑task with frequent interruptions.
• Ability to handle information in a confidential and professional manner.
• Working knowledge of U.S. Department of Education (Title IV) rules and regulations.
• Ability to follow regulatory policy and related procedures.

No supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education:
  
  Bachelor’s Degree in Business, Public…