Admissions Counselor -Fort Bliss-MSSC

About UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.

Mission: To serve and empower military-connected students through advocacy, resources and community, fostering academic and personal success throughout their higher education journey.

Vision: A university where every veteran and military-connected student feels supported, engaged and prepared for success both in the classroom and beyond.

Hiring Department: Military Services

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday‑Friday 8:00 am–5:00 pm, flexibility required on evenings and weekends. Office hours at Fort Bliss for 2‑3 days a week (discretion of department head).

FLSA Status: Exempt

Earliest

Start Date:

As soon as possible.

Salary: $35,568 annually (non‑negotiable)

Required Application Materials:

• Resume
• Cover Letter
• List of three references

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA‑48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

Under the general supervision of the Director (department head), serves as the Military Student Success Centers (MSSC) representation at Fort Bliss military installation by providing DOD Federal & state Tuition Assistance in addition to VA educational benefit assistance to members of the various branches of active‑duty service members, veterans, and their dependents through close adherence to stated policies, procedures and regulations of the Department of Defense, Department of Veteran Affairs, federal/state government, and University.

This position requires extreme attention to detail, exceptional problem‑solving skills, and the ability to work in a team environment.

• Act as a liaison from the UTEP Military Student Success Center at the Fort Bliss military installation.
• Conduct active‑duty unit briefs at the discretion of the Fort Bliss education office.
• Attend meetings and functions put forth by the Fort Bliss education office.
• Attend all Fort Bliss Transition Assistance Program (TAP) weekly career fairs.
• Serve as one of the points of contact for all activities that UTEP might conduct on the Fort Bliss military installation.
• Assist active duty/veterans/dependents in the VA benefit application process and DoD Tuition Assistance programs.
• Process TA vouchers in addition to VA education benefits. Ensure necessary documents are submitted, calculate tuition and fees, and perform data entry via UTEP centric systems such as Perceptive Content, Banner, Goldmine, and Federal systems such as VA Enrollment Manager (EM), DoD tuition assistance portals.
• Process various internal TA/VA reports, submit updates to enrollment certifications and grades.
• Resolve problems regarding TA/VA eligibility and payment of TA/VA benefits.
• Maintain knowledge of various benefits, TA/VA legislation changes, services available and regulations governing their administration.
• Assist with processing VA educational benefits for over 1,500+ students.
• Process incoming VA debt letters in collaboration with Student Business Services.
• Answer questions in person, over the telephone, and e‑mail regarding MSSC and TA/VA related inquiries, program policies, practices, and operations.
• Provide active duty/veterans/dependents with benefit counseling, coordination of services,…