Associate Field Service Engineer - Energy Storage System

Shenzhen CLOU Electronics Co. Ltd (hereinafter referred to as CLOU), a Midea Company, is an international and integrated new energy services provider.

CLOU is a national hi‑tech enterprise founded in 1996 and listed on the Shenzhen Stock Exchange in 2007 (stock code: 002121). CLOU actively implements the strategy of “30 60 carbon peak and neutrality” and builds a new power system with new energy as the main body, providing core technologies and system solutions in smart grid, energy storage, new energy vehicle charging and operation, and integrated energy services.

Associate Field Service Engineer – Energy Storage Systems

Remote, Home‑based – Candidates must live within 30 minutes to 1 hour of the city posted to allow for frequent visits to client sites for service support.

• Ensure SLA performance requirements such as response time and uptime guarantee are met with all external and internal resources.
• Maintain and control field cost, efficiency, speed and quality; review third‑party proposals and approve based on authority level.
• Manage field inventory levels for spare parts and collaborate with the Operations Manager on inventory control and flow for new requirements and critical spare parts.
• Run field audits on service partners and O&M teams, document audits, and provide feedback to partners.
• Develop cross‑functional relationships within CLOU to support customers, including visiting customers, providing training and presentations.
• Lead and perform field service activities such as commissioning, preventive maintenance, upgrades, and warranty work.
• Establish field procedures, manage and update documentation.
• Train field service technicians and partners.
• Lead safety initiatives in the field and implement preventive and corrective actions.
• Provide field‑service reports to customers for failures and coordinate with HQ service regarding high‑level reports.
• Track failure rates and field dispatches; meet with operation managers to understand serial defect requirements for each site and proactively address them.
• Work with customer SCADA/EMS engineers to ensure system communication functions properly.
• Coordinate closely with engineering, logistics, finance, and program management to maintain solar plants.
• Ensure field reports are submitted to customers and management in a timely manner.
• Support development of technical proposals and provide comments on technical content and level of effort of the proposed scope of work.

• 2+ years of overall experience in field service.
• 1–2 years of experience in solar, inverter, ESS.
• Ability to use test equipment and hand tools as required.
• Customer‑service, problem‑solving, decision‑making, and analytical skills.
• Effective written and verbal communication skills.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Knowledge of OSHA, NFPA
  70A, Electrical Safety.
• Fluent in Mandarin.
• Bachelor’s degree or equivalent technical education (not required).
• Experience in solar/BESS industry is desired.
• Strong initiative, excellent communication, and a service‑oriented mindset.

Associate

Full‑time

Renewable Energy, Semiconductor Manufacturing