Seasonal Experience Specialist

Seasonal Destination Experience Specialist page is loaded## Seasonal Destination Experience Specialist locations:
El Paso, TXtime type:
Part time posted on:
Posted Yesterday job requisition :
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** JOB SUMMARY
** Under general supervision, the Part-Time Destination Experience Specialist provides comprehensive information about El Paso's hotels, restaurants, and attractions to tourists and residents.  The position may not perform all of these, and/or may perform similar related tasks not listed here.
** DUTIES AND RESPONSIBILITIES
*** Welcome and assist visitors with enthusiasm, providing information about the destination, attractions, and events.
* Offer personalized recommendations based on visitors' interests, ensuring a positive and memorable experience.
* Safely operate the kid-friendly train during events, festivals, and scheduled activities.
* Ensure all passengers, especially children enter, ride, and exit the train safely.
* Maintain constant awareness of surroundings, pedestrians, and other vehicles or equipment.
* Regularly update and maintain accurate information about the destination, attractions, and events on our website, master calendar, and app.
* Ensure that all brochures, maps, and promotional materials are current and readily available for visitors.
* Manage inventory of retail merchandise, ensuring a well-stocked and visually appealing display.
* Collaborate with vendors to order merchandise, considering trends, visitor preferences, and budget constraints.
* Monitor sales and analyze data to make informed decisions about inventory levels and product assortment.
* Perform administrative duties to ensure the smooth operation of the Visitor Center.
* Maintain organized records, including visitor statistics, inventory reports, and sales data.
* Coordinate with internal departments and external partners to facilitate efficient operations.
* Seek opportunities to enhance visitor satisfaction and address any issues promptly.
* Track and record retail sales transactions accurately.
* Compile a comprehensive monthly sales report summarizing key metrics, trends, and product performance.
* Provide insights and recommendations for optimizing sales and improving the visitor shopping experience.
* Fulfill mailout requests, inquiry emails, phone calls from visitors and locals.
* Manage and troubleshoot visitor center equipment to include iPads, registers, TVs, and Elo software.
* Duties as assigned by Destination Experience Manager and Director of Tourism Development & Strategic Alliances.
** EDUCATION AND/OR EXPERIENCE
** High School Diploma or GED.  Must have good knowledge of the city of El Paso and customer service. Must have the ability to understand and follow oral and written instructions; ability to tactfully handle irate tourists and residents; ability to establish and maintain effective working relationships with fellow employees and the public.  Spanish preferred but not required.
** Requirements:
*** Proficient in using point-of-sale (POS) systems and retail management software (Clover).
* Analytical mindset with the ability to interpret sales data and identify areas for improvement.
* Strong attention to detail and accuracy in record-keeping.
* Experience with creating and delivering clear and concise reports.
* Driver license
** KNOWLEDGE, SKILLS & ABILITIES
*** Maintain a good knowledge of El Paso and keep current with news, restaurants, attractions, hotels and any other pertinent information that would be beneficial to tourists and residents.
* General knowledge of city of El Paso to provide directions.
* Demonstrate skills in customer relations and problem solving.
* Remain flexible and adjust to situations as they occur.
* Resolve problems, address complaints as they arise, work effectively under pressure and produce accurate results.
* Use multi-line telephone system and other office equipment including computers, tablets, and printers.
* Computer knowledge in Windows, Microsoft Word or Microsoft Excel, and Internet.
* Familiarity with Apple products (iPad).
* Must be able to lift more than 30 lbs. and sit for a long period of time.
* Must have a valid driver’s license; must drive to the various Visitor…