Event Coordinator, Entertainment & Gaming

Job Summary

Under general supervision, manage, coordinate, plan, and execute all event related needs for clients contracted with Destination El Paso. Ensuring overall success and client retention for Destination El Paso and the City through outstanding customer service.

• Work closely with event management team to deliver venue services to tradeshow, convention and expo clients.
• Manages administrative duties for Event Services & Facility Sales team, including processing invoices, ordering event materials and coordinating needs with internal departments.
• Ensures successful event coordination
  
  Plan and coordinate entry level and internal events as needed and activities by monitoring events, maintaining close contact with clients and staff to ensure successful service levels are achieved.
• Meets with client groups to plan and organize any assigned meetings and/or events.
• Guide’s clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set‑up specifications, insurance requirements and other relevant details.
• Prepares costs estimates, monitors final billing, and settles event costs with clients in a timely manner.
• Collect and settle invoices in a timely manner.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Maintains Event related reports, information, and files.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Schedule event staff for day‑to‑day operations and special events. Continue to adjust and update work schedules to reflect cost efficiency and building activity.
• Establish and maintain effective working relationships with police, fire, EMT’s and other security personnel and/or safety organizations.
• Handle complaints, disturbances or related problems with the public, staff or clients and promoters.
• Investigate, report, and provide follow‑up on incidents including damage or injury to the facility or individuals.
• Work extended and/or irregular hours including nights, weekends & holidays.
• Serves as manager on duty as required.
• Perform related duties as required and assigned.

• Position requires the ability to:
• Ability to learn and demonstrate industry terminology, facility capabilities, operational procedures, event coordination and event related services.
• Handle multiple tasks simultaneously.
• Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
• Handle conflicts, make common sense decisions, and exercise proper action during high tension and stressful situations.
• Work independently, exercise judgement and initiative.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Maintain a professional image.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Tactfully interact with staff, clients, the public, and the hospitality community
• Handle multiple priorities simultaneously.
• Operate modern office equipment, including but not limit to computer, fax, phone, and copy machine.
• Computer knowledge in Microsoft Office and ability to learn and operate event creation software.
• Must possess a valid driver’s license.

• Bachelor’s degree from an accredited four‑year college or university in hospitality, business, or related field preferred or equivalent combination of education, training, and experience.
• One (1) year professional experience in event coordination management and/or venue operations. Convention Center experience is preferred.
• Customer service experience is required.