Event Sales & Party Host

Description

Job Title:

Event Sales & Party Host

Reporting To:
Events Booking Manager

Job Type: Full-time; non-exempt, hourly

Salary Range:$15.05 - $18.00 per hour

Schedule:

40 hours a week, weekends and evenings are required based on operational needs

Location:

On Site;
La Nube

Anticipated

Start Date:

Immediately

The Event Sales & Party Host is a member of La Nube’s Sales and Marketing team. This position supports the Events Booking Manager by helping customers plan and book birthday-party experiences from start to finish, coordinating event details, collecting required payments, preparing event spaces, and serving as the primary host on the day of the party, elevating any escalations or complex issues to the Events Booking Manager and the Sales and Marketing Director.

The Event Sales & Party Host guides guests through La Nube’s established booking process, beginning with the initial inquiry and continuing through event completion. The position communicates package options, follows up with prospective customers, maintains accurate booking records, collaborates with approved vendors/internal teams, and confirms that event details are complete.

This position also supports venue bookings and special events. Support includes customer communication, event setup, vendor collaboration, payment follow-up, logistics, and on-site hosting for designated events.

The Events Booking Manager retains responsibility for program strategy, pricing decisions, contracts, policy exceptions, major customer escalations, and overall performance of the events program.

• have at least one year of guest experience, customer service, hospitality, or related experience.
• have the availability to work the required 40 hours per week to include weekends and evenings as required by special-event bookings and seasonal business needs.
• you enjoy helping guests plan fun and memorable experiences.
• have the availability to work community outreach events and promotional off-site activations as needed.
• you are comfortable speaking with customers by phone, email, virtually, and in person.
• you can clearly explain event packages, pricing, policies, and available options.
• you can follow an established sales and booking process while providing personalized service.
• you are organized and able to manage several bookings at different stages.
• you pay close attention to event details, customer information, deadlines, and payments.
• you communicate clearly and professionally, both verbally and in writing.
• you are comfortable entering information and maintaining accurate records.
• you can work independently while knowing when to involve a manager.
• you stay calm and respectful when plans change, or a customer concern arises and are able to pivot with the changes
• you are comfortable coordinating with vendors and internal teams.
• you can provide a welcoming and energetic guest experience.
• you have basic proficiency with Microsoft Office or similar workplace software.
• you have reliable transportation.
• you have a high school diploma, GED, or higher and experience in event or hospitality industry.
• you are able to communicate in English, Spanish-language skills are a plus.

• Respond promptly to party inquiries by phone, email, and approved booking channels.
• Explain, and remain abreast on information for: event packages, pricing, policies, upgrades, and available dates.
• Follow up with prospective customers and assist them through La Nube’s established booking process.
• Maintain regular communication with customers from the initial inquiry through event completion.
• Collect required information, deposits, and final payments.
• Confirm attendance, catering, activities, timing, room…