Public Safety Communicator Trainee

Salary

$43,138.58 - $62,982.32 Annually

Various Locations within the City of El Paso, TX

Civil Service

COMMUNICATIONS

01/08/2026

1/27/2026 11:59 PM Mountain

Non‑Exempt

MOS Codes: 370 (Coast Guard), 2847 (Marine Corps), H03A (Navy), 25S (Army)

Education and Experience:

A high school diploma, GED, or higher, and two (2) years of general work experience, one (1) year of which included public contact.

Licenses and Certificates:
Successfully complete and obtain the American Heart Association Cardio‑Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications;
Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification;
Texas Crime Information Center (TCIC) certification, to include online Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro‑QA certification. Must obtain all certifications and complete required courses within six (6) months of appointment.

Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment.

All licenses and certificates must be maintained during the course of employment, to include Department and Division requirements for continuing education credits.

Special Requirements:
Must be a current U.S. citizen (per requirement of TCOLE licensure). Must successfully pass an audiogram, drug screening, psychological examination, and stringent background investigation.

Promotion:
Upon successful completion of the six (6) months training program, the trainee will be promoted to the Public Safety Communicator position.

Under immediate supervision, this classification will serve as a training classification in preparation for processing emergency and non‑emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor and coordinate activities of Police, Fire and Medical personnel using a multi‑channel radio system, depending on area of assignment.

Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of the Public Safety Communicator classification. Involves:
Process emergency and non‑emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi‑channel radio system and enter information into computer‑aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law‑enforcement agencies and ask relevant questions to ascertain type of call for service.

Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required.

For complete job specification .

for application tips and additional information!

This position requires the ability to type at least 35 words per minute (wpm). Candidates must provide an official typing test verifying the ability to type at least 35 wpm within three (3) working days of being contacted with a job offer. Typing tests completed within two (2) years from the date of the job offer will be accepted.

The City of El Paso Human Resources Department located at City Hall, 300 North Campbell, offers typing tests by appointment. Appointments are given in thirty‑minute intervals. Candidates must present a picture  take the typing test. Candidates may schedule an appointment by calling (915) 212‑0045. Candidates may also contact the Ysleta Independent School District, El Paso Community College, Texas Workforce Commission, and Workforce Solutions Borderplex directly to arrange for a typing test.

The typing test must be on official company letterhead and state the…