Lead Medical Assistant WellMed Zaragoza

Opportunities at Well Med, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring.

Connecting. Growing together.

The Lead Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Lead MA conducts training and onboarding of MA staff. The expectation is 50% of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills.

The Lead Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Position in this function organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Lead MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team.

The Lead MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

• Performs all duties at the expert level within the scope of a Medical Assistant's scope of practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment.
  
  Prepares and sterilizes medical equipment using the autoclave
• Spends 50% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic
• Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own. Applies expert knowledge and skills to a range of moderately complex activities
• Records patient care documentation in the medical record accurately and in a timely manner. Identifies when other MA's documentation is incorrect and alerts clinic leadership
• Recognized as a "champion" and serves as MA mentor and trainer and provides expertise as SME to MA staff
• May assist to coordinate work of other team members
• Promotes positive work environment in the clinic as a culture ambassador
• Coordinates patient care as directed by provider, and policies/procedures
• Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Creates and maintains an environment that supports infection prevention
• Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
• Supports and follows Standard Delegation of Orders
• Ensures that all MAs are aware of training they must receive to continually improve performance
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Hig…