Patient Access Specialist; Swing Shift

Patient Access Specialist (Full-Time Swing Shift, 2P-2A)

Apply for the Patient Access Specialist (Full-Time Swing Shift, 2P-2A) role at Emerus Holdings, Inc. in El Paso, TX.

Benefits: 401(k) match (100% vested day one), PTO Plan, Sign‑on bonus $3,000.

Shift: Swing Shift (1P‑1A)
Job type: Full‑time Facility type: 16‑bed small‑format hospital (8 ER, 8 Inpatient).

• Maintain compliance with EMTALA, DNV, HIPAA and other relevant regulations in the admissions setting and medical records handling.
• Provide excellent customer service, building quality relationships and meeting customer needs.
• Answer telephone in a professional manner, record messages and communicate them to appropriate medical staff.
• Obtain and verify accurate demographic information and ensure data entry into the patient accounting system.
• Verify insurance benefits, obtain authorizations, and maintain accurate payer/plan information.
• Maximize collection efficiency and accuracy by pursuing collections at the time of service.
• Scan and maintain registration and clinical documentation in the system.
• Coordinate patient transfers, respond to medical record requests, and assist with vendor deliveries.
• Maintain cash drawer, patient log, visitor/vendor log.
• Maintain a clean working environment for the front desk, restroom, waiting room, break area, and patient rooms.
• Notify appropriate contacts of malfunctioning equipment or maintenance needs.
• Attend staff meetings and company‑sponsored or mandated meetings as required.
• Assist medical staff as needed and perform additional duties as assigned.

• High School Diploma or GED (required).
• 2 years of patient registration and insurance verification in a healthcare setting (preferred).
• Emergency Department registration experience (strongly preferred).
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) (strongly preferred).
• Fluent in English for written and oral communication (required).
• Fluency in both English and Spanish is required for the El Paso market.

Seniority level: Entry level

Employment type: Full‑time

Job function: Health Care Provider

Industries: Hospitals and Health Care