Director of Crisis Intervention Team EPCO

Director of Crisis Intervention Team EPCO

Job Code: DIRCIT - 125
Revision Date: October 05, 2026

Starting Salary: $36.81 hourly; $76,569 annually

FLSA: Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

The Director oversees the clinical services provided in the community to individuals exhibiting symptoms of mental illness. The Director responds to and coordinates with leadership and officers assigned from the El Paso Police Department, El Paso County Sheriffs, Town of Horizon City Police Department, and multiple local School District Police Services to the joint collaborative initiative called the Crisis Intervention Team (CIT).

CIT interfaces with other programs in the Agency, law enforcement jurisdictions, and the community. This position is responsible for providing the following services:
Management and oversight of the program, data collection and reporting, crisis intervention, mental health assessments, case management and follow-up, patient linkages & referrals, and serves as the liaison between the agency and the community. The position is responsible for staff training and supervision of clinical and crisis staff assigned to the unit. Under CIT, the Director manages and monitors the design and implementation of specialized clinical programs, community outreach, therapies, and treatment modalities.

The Director coordinates and deploys clinical and crisis team members to provide services provided in the community. The Director ensures quality care standards are met for patient centered care efforts, and oversees the flexibility, appropriate documentation, and provision of patient services. The Director ensures that all standard operating procedures are met for EHN staff, is responsible for responding to the needs or requirements submitted by the assigned law enforcement departments and maintaining operational and communication efficiency between both agencies.

This class works under general supervision, independently developing work methods and systems.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Assures that all CIT clinical components consistently provide high quality, professional counseling, psychotherapy services, crisis intervention and counseling, maintains appropriate documentation, stays current on research and developments in the field, and disseminates best practice information to the unit staff as appropriate.
• Provides clinical supervision to crisis specialists, licensed staff, and interns, to include orientation and training, individual and group supervision, and evaluation of group and individual performance.
• Directs, supervises, monitors, and evaluates Crisis Intervention Team programs.
• Ensure compliance with agency policies and procedures, CIT Operating Guidelines, and law enforcement general orders in respective agencies.
• Performs clinical assessments in various locations based on the nature of the request for services and evaluates individual needs for mental health services as well as determines the level of care of the services needed.
• Educates family members so they may understand the individual's mental health symptoms, treatment and assist with referring to community resources.
• Serves as the community liaison and interagency spokesperson for the Crisis Intervention Team initiative.
• Works with the Crisis unit to ensure cases referred are staffed with the clinical team and that quality crisis intervention and counseling services are being provided.
• Provides information on mental health, the importance of medications and treatment compliance, and other clinical related information to individual, family, and community as needed.
• Assists with recruitment, hiring, and training of staff and volunteers/students.
• Ensures quality assurance through direct monitoring of clinicians, client satisfaction surveys, peer review, and direct feedback provided by our assigned law enforcement partners.
• Provides oversight and direction in the areas of contract compliance, reporting, goals and objectives, quality assurance systems, data collection, and documentation.
• Engages in component and program development,…