Medical Benefits Specialist

HER HEALTH OBGYN & FERTILITY CENTER, P.A. is a civic and social organization focused on providing obstetrics, gynecology, and fertility care to the El Paso community. Located at 9398 Viscount Blvd in El Paso, Texas, the center serves patients and families across the region. The organization is dedicated to accessible, patient-centered reproductive health services. Team members collaborate across clinical and administrative functions to support quality care and a respectful patient experience.

The work environment emphasizes professionalism, integrity, and community impact.

The Medical Benefits Specialist is a full-time, on-site role based in El Paso, TX. This role is responsible for managing patient insurance benefits, including verifying coverage, explaining benefits, and coordinating pre-authorizations for medical services. The specialist reviews and interprets insurance plans, assists with claims-related questions, and helps patients understand their financial responsibilities. Day-to-day tasks include maintaining accurate benefits records, updating patient accounts, and collaborating with clinical and billing teams to ensure compliant and efficient benefits administration.

The role also involves addressing patient inquiries with clear communication, providing compassionate customer service, and supporting processes related to the U.S. Family and Medical Leave Act (FMLA) where applicable.

• Demonstrated skills in Benefits Administration and working knowledge of Insurance plans and terminology.
• Experience with U.S. Family and Medical Leave Act (FMLA) processes and related documentation.
• Strong Communication skills, including the ability to explain complex benefits information in a clear, patient-friendly manner.
• Proven Customer Service skills with a focus on empathy, professionalism, and problem-solving.
• Attention to detail, accuracy in data entry, and ability to manage multiple tasks in a fast-paced medical office.
• Prior experience in a healthcare, medical office, or insurance environment preferred.
• Familiarity with electronic health records (EHR) and medical billing systems is an advantage.
• High school diploma or equivalent required; additional training or certification in medical billing, coding, or benefits administration is beneficial.