Training Resource Team Specialist

Training Resource Team Specialist

Ashley
, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Training Resource Team Specialist. The Training Resource Team Specialist acts as frontline execution support for AGR strategic initiatives, delivering high-impact coaching, onboarding, and AGR transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required. The Specialist will follow the vision, structure, and deployment of the Transformational Resource Team (TRT) set by the VP of Operational Excellence.

Salary: $75,000 annually

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• 401k Plan
• Employee Purchase Discounts of 30% or more

• Delivers in-person, on-the-floor support and coaching
• Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams
• Assists stores with real-time adoption of new tools, systems, or sales programs
• Provides reinforcement of sales skills, guest experience, and retail execution
• Escalates field feedback to Managers for continuous improvement
• Supports activations such as new store openings, product launches, and system conversions
• Builds confidence and capability of frontline associates through coaching
• Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time consistent with the purpose of the position, with or without notice.
• Implementation Success Rate:
  Achieve a minimum of 90% successful implementation of transformational initiatives across Ashley enterprise.
• Employee Engagement:
  Increase employee engagement scores by 15% through robust training, clear communication, and consistent support linked to transformational initiatives.
• Training Completion Rates:
  Ensure at least 95% completion of required training programs by employees within designated time frames.
• Adoption of New Processes:
  Attain at least 85% adoption rate of new operational processes introduced through transformational initiatives.
• Stakeholder Satisfaction:
  Achieve a satisfaction score of 90% among key stakeholders involved in transformational initiatives.
• Effective Implementation:
  Achieve at least a 90% success rate in supporting the rollout and in-store integration of new tools, systems, and sales programs across assigned locations.
• Employee Engagement:
  Drive a minimum 15% increase in frontline associate engagement scores through hands-on coaching, timely feedback, and personalized support.

• Bachelor’s degree in Business, HR, or other related experience. Preferred
• Adult Learning certification.
• Instructional Design certification.
• Proficiency with Learning Management System technology.
• Proficiency with Microsoft suite tools including Word, PPT, and Excel.
• 1+ years in curriculum development.
• 1+ years in training delivery and facilitation.
• 1+ years leading large-scale L&D change and project management initiatives.

Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Entry level

Full-time

Human Resources

Retail